Everything was great EXCEPT no one was at the desk for check in. Waited 15 minutes then went to bar to be told sorry we are really busy with a booking will get to you when we can. Felt totally unvalued as a customer. Waited 25 minutes in the end. Not happy

Everything was spot on. Lovely lady greeted us and also looked after us at breakfast the next day. Breakfast was good. We ate at the restaurant on the evening and the staff were lovely there too, so was the food. My only grumble is we did ring and ask to be near the lift as we struggle to use stairs They said there was no lift which we took to mean it was all ground floor. It's not. Still that was just a mix up with communication. We would stay there again. The stairs were not too bad and it's worth a little struggle to stay in a cozy hotel

Great locations and easy access to Birmingham and beyond.

Great.

I’ve stayed at this hotel before but this visit was quite disappointing. I was left waiting to check in despite ringing the bell, and the staff seemed unfriendly. The room I was given felt like the worst option available. While the room was generally fine, the bathroom really needed a deep clean. The biggest issue, however, was the room’s location. I was placed in a ground-floor accessible room—despite booking months in advance and not requesting one—situated right next to reception. This meant constant door slamming throughout my stay, as well as noise from the bar, and to make matters worse, staff members were taking private phone calls late at night in the small corridor beside my door, adding even more noise. Overall, the experience was far below expectations.

Confortable room. Breakfast can be more qualitative. Very kind staff at checkin and at the bar. Will come back

Staff were lovely, room was nice, all clean. Nothing to complain about, hotel could do with a lick of paint and food was pleasant and well priced but a bit over seasoned and average. Would come back and would recommend for value

Lots of character, especially if you aren't from the UK. Charming decor. Good pub food. The downside is that it's not very convenient. The building is old and to get to the rooms there are a lot of stairs up and down with turns along narrow corridors. It adds to the charm, but it's not easy with bags. The service was ok, but not great.

Staff were friendly and helpful, and the room was very comfortable. Food was good, although the steak was overcooked. However, I would still stay again.

As ever our stay was faultless. 100% happy

The staff were courteous but I got the feeling they were short staffed. The chef very kindly helped me bring my bag down the stairs. 🙂 The bed was quite hard. The room was quite expensive. I had thought I'd paid for breakfast but seemingly not.

Room was very good, clean, spacious, warm and a good bathroom.

Very clean room

Clean, nice staff, great location.

Fabulous place to stay, friendly staff, clean and spacious room with a very comfortable bed. Big bar area serving reasonably priced drinks. Would definitely stay here again if we return to another event at the NEC.

Clean, warm room, easy parking, friendly staff and a good breakfast.

Bathroom smelt awful and it hit us as soon as we entered the room. Grubby carpet and torn lace on the windows. Parking was sufficient although hard to get into. Staff were friendly. Bed was like a brick. Very hard and high so hard to get in and out of. Would not stay again

Perfect location. Very helpful staff. Beer a bit pricey but it’s a hotel so it’s expected.

Great place to stay, clean rooms and staff were very helpful and friendly. A nice atmosphere and good food.

Nice old hotel