Overall Ratings & Reviews The Jubilee Hotel West- with Spa Facilities

Check-in procedures were most unusual and possibly against data security rules.

We stayed in the gold family room for a night. It was everything we expected it to be and we were very happy with our visit. A very reasonably priced hotel.

All OK

Run down somewhat tatty hotel, with many rules and regs.

Information not legally r'qd insisted upon checking in. Bed had not been changed and thick dust on furniture. Next to a room where a couple spent an entire night swearing/screaming leading to violence and nobody came to the door til 4am. Absolutely terrifying!!!! No phone in room and only answer phone from mobile. Worst hotel ever - reputation was well known locally it seems.

Walking trip via train. Very handy for town facilities

This hotel is in a great location. I had a single room which whilst not large was comfortable and had everything I needed and wanted. The staff were very helpful. On arrival I was taken to my room and the guy carried my case for me. Throughout my stay they were constantly helpful. The food in the restaurant is not great.

Check in was very disappointing as our room had been given to another guest. While this was being sorted out we had to wait in the bar area, we were given complimentary drinks at the bar while it took around 40 minutes to get into our room. When we finally checked in the carpet was tired and filthy with several stains. We found packaging under the window. The shower was very tired and with dirty sealant. The sink was blocked and they had to come and clear it. There was also a cookie under the bed - that our dog found! It just showed it hadn’t been cleaned properly. We were overall impressed with Joanne in reception. We were not impressed with the lady who I spoke with on the Friday morning, she was very direct and very unfriendly. We will NOT be returning. On the Friday we noticed that the fire alarm panel was alarming with a note saying the cellar alarm was activated, this went on all day. The only positive thing I could mention was the evening bar staff who were very friendly and welcoming and who put on really excellent entertainment on the Thursday & Friday night. Well done the to bar staff for making the stay bearable.

Staff where so welcoming, room was great cant fault tge service at all this is our second stay here and wont be our last thanks everyone for a great stay

Very helpful, provided everything we needed for our short stay, room very clean wished we could have taken more time to enjoy

We had a really lovely stay at The Jubilee Hotel, the hotel was very clean. Very nice room with everything you needed. comfortable bed very happy with the comfort of the accommodation. The breakfast was really good, well cooked with plenty of choice 😋 our party of three all agreed we have never stayed anywhere with such a lovely friendly team of staff, absolutely fantastic, everyone we met that worked there and spoke to in every department were so friendly helpful and kind, 😊we loved it and will definitely be booking to stay again.

Parked at rear of property in hotels car park, room for approximately 15 cars. Checked in and paid £10 a day parking, handed car key into reception. Our room was on the third floor, there was a lift (room for a couple of people and our suitcase). We had a bronze room, double bed and bed settee, lovely clean white linen sheets, comfortable bed. Shower en suite, plenty of storage, TV, hairdryer. The sash window looked out onto the rear of hotel, we kept the blind closed because it was a hot sunny weekend. You can hire a fan, but we didn’t. Great fun hotel if you are looking for entertainment, bingo, karaoke, bar, escape rooms, restaurant, spa treatments, karaoke booth, darts, pool. Walk out of the front door and onto the beach. All the staff we met were very friendly and helpful, thanks to James for checking on us in the escape room. Breakfast was worth paying for, cereal, yogurt, fruit, toast and full English. Not a quiet hotel, but great fun hotel. If you are easily offended then don’t book, but if you want a good laugh then get booking now. We will definitely book again.

The shower was powerful and hot. Unfortunately the pillows were flat.

Slightly confusing layout with rooms split over two wings and lifts placed in different locations taking you to different floors, easy to lose sense of direction when returning to room depending on which entrance used, otherwise fine.

Great location, basic facilities, very helpful friendly staff and amazing value for money, for the location.

Stayed at the hotel over the Easter bank holiday weekend. Staff are friendly and keen to help. Check-in was straight forward. Room was clean on arrival. Location and view from the room are amazing. Down sides are the room service which is non existent unless you find someone to clear the rubbish and free parking is 15 min walk away or you pay 10 quid per day to keep it in the premises. Overall, it’s a decent hotel for the price.

Good nice property. Staff who works in kitchen and dinning area are exceptionally helpful. Thanks so much for their hard work and good service. We had special dietary requirements and they tried there very best to provide halal sausages as advertised in website. We will visit again.

Upon arrival the room wasn’t made up for five ppl, the sofa bed had no sheets and bedding. With a quick visit to reception it was soon sorted out. The towels in the room could have been bigger, as this was a gold sea view room it was suggested that the towels were bath sheets. They most definitely weren’t. The shower could have been a bit cleaner and the tea and coffee wasn’t stocked up. But over all it was a pleasant comfortable stay.

Fantastic stay and although in main road didn’t interrupt sleep! Staff always do friendly and meals were excellent!! Would highly recommend

Great location, reception member of staff on check in was excellent, excellent price for sea view and spa facilities were excellent and worth the extra charge, though don’t believe this is explained on information before booking. Shower took a long time to warm up both in room and in spa and recommend black out blinds for rooms as external light from hotel could disturb peoples sleep