Overall Ratings & Reviews Chic Urban Retreat in Heart of LA

DONT BRING A CAR… We didn’t expect a parking problem. After circling for an hour & no luck changing our reservation, we parked in the accommodation’s staff recommended garage, a 15 minute walk from the location. Having double knee replacements made it a bit long of a walk. We returned the next day, Sunday, & our rental car was locked inside the garage. Since Monday was a holiday we were locked out again. We spent over $200 on another vehicle & a Lyft & the parking that was completely unexpected. Parking was horrible even though there is a parking garage ON SITE (for permanent residents only.) We couldn’t get the code to work for the door. A resident said our code was old & gave us the new one. Security staff was friendly. The place was clean. Small issue with a large kitchen drawer that remained wide open & a full window shade that would not rise for the floor to vaulted sealing window. Kitchen was satisfactory. Coffee pot but no filters. No kitchen towels. Washer / dryer was a plus. Beds pictured were the beds in the unit but did not realize they were so very low. They were basic & not completely uncomfortable. Nightstand light lamps did not work despite the lamp or a switch. Living room seating was one couch that sat 2 comfortably. Additional living room seating would have been nice . Not necessary, but would be to have a welcome paper with suggestions on where to get groceries, suggestions on local food & how to dispose of trash & recycling.

This is one hundred percent a scam. Do not book with these immoral thieves.

Started with a wrong building code number. Very hard to access properly owners. There was no security guard on site. When finally entered the apartment. It was smoke The outside of

This is scam, I rented a 2 bedroom apartment, when I walked in it was a one bedroom apartment. Please do not book this property if you need parking. I couldn’t check in the first night because I couldn’t find parking anywhere around, we spent almost 2 hrs looking for parking and couldn’t find not even one single spot. There’s no costumer service like someone to help you on spot. If you call them nobody answers. If you text it takes hours to get a response. Terrible Terrible experience. They denied my refund for the night I checked in because it was their mistake to give me a one bedroom property instead of 2. I will NOT RECOMMEND.