BarataJaya Family Guesthouse

Explore BarataJaya Family Guesthouse
6.9
Pleasant
From 4 reviews
Provided by travellers on
Cleanliness

6.5

Room Comfort

6.5

Meal

4.0

Location

5.0

Service and Facilites

7.0

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Traveller Reviews BarataJaya Family Guesthouse

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I***a
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5.9
/10
Reviewed 4 week(s) ago
The actual location differs by up to 6 km from the location on the map. Get off at Gubeng Station and follow the map on foot. It turns out the location is closer than Wonokromo Station. It's a waste of time and energy.
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Accommodation's Reply
13 Nov 2025
We apologize for the inconvenience, as Google Maps status is managed and set by Traveloka, we did not notice that the location on the map was different from the location we specified at Jalan Baratajaya 48 Surabaya. This was all due to a miscommunication between Traveloka and our real estate agent. We have requested Traveloka to change the location on the map to avoid the same mistake from happening again. We promise to improve it further in the future. Thank you.
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I***a
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6.2
/10
Reviewed 4 week(s) ago
The location on the map is different from the actual location. I was at Gubeng Station, but it turned out to be in the Wonokromo Station area. The distance is 6 km.
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Accommodation's Reply
13 Nov 2025
We apologize for the inconvenience, as Google Maps status is managed and set by Traveloka, we did not notice that the location on the map was different from the location we specified at Jalan Baratajaya 48 Surabaya. This was all due to a miscommunication between Traveloka and our real estate agent. We have requested Traveloka to change the location on the map to avoid the same mistake from happening again. We promise to improve it further in the future. Thank you.
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Evi A.
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8.5
/10
Reviewed 7 week(s) ago
The hotel staff was friendly, but when checking in it was a bit complicated when asked for proof of payment even though I had paid via Traveloka, and in the Traveloka description it said it was 800m from the city hall, but it turned out to be very far, even though it was close to the Wonokromo area, but the price was cheap. I recommend it.
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Accommodation's Reply
13 Nov 2025
Thank you for visiting our property. Upon arrival, we will request proof of payment directly from you as our staff needs to double-check to avoid any mistakes. Please understand. Regarding the location, we apologize for the inconvenience. As Google Maps is currently setting up its status and settings under Traveloka's care, we did not notice that the location on the map was different from the location we specified at Jalan Baratajaya 48 Surabaya. This is all due to a miscommunication between Traveloka and us, the real estate agents. Therefore, we have asked Traveloka to change the location on the map to avoid the same mistake. In the future, we promise to improve it even more. Thank you.
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