Great hotel in the charming old city. Very walkable. I would definitely go back. Only reason the amenities got 4 stars is because there was no coffee in the room, but the cafe downstairs mostly made up for it. The hairdryer had a diffuser- which is a big plus for my curly hair! Staff was wonderful and spoke English and were patient with me as I practiced my Spanish.

Lovely hotel, very modern. Rooms nice and spacious. Was a bit noisy from the street outside but given it’s in the centre of the old town impossible to avoid. Would definitely stay here again.

As a solo traveler in Bilbao for the first time, I enjoyed my 3 night stay here. The location is ideal, in my opinion, and the staff were smiley and easygoing. My room was on the top floor, 406, and there was only a skylight (or sky window) and no other windows, so it felt a bit strange but it wasn’t a dealbreaker for me since plenty of light still came through. Some drawbacks: the walls are very thin; the elevator is extremely slow; and you should definitely make sure that if you’re staying at this hotel with someone that you two are very comfortable around each other because there is ZERO bathroom privacy in the rooms 😅

Lovely hotel and room, staying for 2 nights and downgrading room the 2nd night but the staff have been incredibly accommodating. Would happily recommend this hotel to others.

Great location right in the old town, convenient to Guggenhiem etc

The location is really great and staff were friendly and helpful. Downstairs Cafe made morning coffee super convenient. There was some noise in our room from surrounding businesses but that's probably to be expected. One thing to mention, the bathroom in our room was separated only by frosted glass. If bathroom privacy is important to you, this might not be your best option. Check room details carefully!

Lovely hotel and location fantastic

Very nice property in a great location with plenty of restaurants, shopping etc. I travel consistently and supply hotels and this is one of the best values I have come across in quiet a while

Brilliant location, friendly welcome, quirky and interesting room and brilliant location in the Old Town

Ice hotel, clean room and comfortable bed and pillows! Only thing is that bathroom was missing some minor basics as towel hanger, etc. as we were given a room adapted for disabled, shower was not separate from bathroom which meant all the floor got wet. More towels or ways of drying should be provided - again, minor

Great location, short distance from public transpo. Plenty of dining and shopping options. Excellent rooms, bed was comfy.

Very clean, excellent location, efficient staff, good value for money

Hotel is conveniently located in the old town. Staff were friendly and a lot of restaurants bars etc to visit nearby. Rooms were spotless and the cleaners were friendly and helpful. Wifi was very slow, but didn't really require it, but others may...

Reviewed

Great central location, easy to find and not far from train station. Good room size and clean, decent shower. Easy check in and out.

Clean room and comfortable. Staff was very accommodating since they assisted every time needed. We checked in a few hours before the estipulated time and gave us the room as soon as ready (12 pm). Staff helped us with the follow up with the airline that lost our bags and were always very nice

Room and hotel was clean and modern. Staff were very friendly. Externally the hotel was the nicest in the old town.

The room was well decorated, but more care could be taken with the cleaning to live up to its high design

Absolutely loved our stay, clean and comfortable. Some noise from the street as expected. The walls are thin so could hear "adult time" from the room next door. Luckily it did not go on all night, but someone was being very naughty (judging by the spanking that was going on.)

Very nice and clean hotel right in the middle of Casco Viejo where there is much to see and places to eat. The furthest walk was 25 minutes to the Guggenheim Museum, but a very scenic walk. I would definitely stay here again.