⭐⭐ Very disappointing stay — nowhere near 4-star standards. Very disappointing experience at this hotel. We checked in on Saturday night, September 26, 2026, and the overall experience was nowhere close to what I would expect from a hotel claiming to be 4-star. The biggest issue was the room arrangement. We had booked and paid the full amount in advance, expecting a proper room suitable for a couple. However, we were given a twin-bed room. At the time of check-in, nobody informed us that the room had twin beds or explained the situation and asked whether we were okay with it. We were simply expected to adjust. When we raised the issue, we were told that because we had checked in late, this was the only room available. I understand that availability can sometimes be an issue, but considering that the booking had already been fully paid in advance, this should have been communicated properly. No refund, compensation, or reasonable solution was offered for the inconvenience. The cleanliness of the room was also disappointing and did not meet the standards I would expect from a 4-star property. The reception experience was another major disappointment. The receptionist girl on Sunday morning, September 27, was not particularly welcoming or helpful when we raised our concerns. The way the issue was handled made the overall experience even worse. Overall, my main concern is that the service, room standards, cleanliness, and guest handling simply did not feel like a 4-star hotel experience. I paid in full expecting a certain standard, but the experience fell significantly short of that expectation. The hotel seriously needs to improve its housekeeping, communication during check-in, room allocation, and customer service if it wants to maintain a 4-star standard.