Overall Ratings & Reviews Occidental Pamplona

Do not come in with plastic bag in your hand, even if you are a millionaire. Receptionist will think you a poor person and does not tell you they have a private parking space for you. Come in with a placard saying " I am checking in, do not shoot" they do not check if you requested a parking space reservation nor you had book for another day. Customer service was not applied here in this person. She needs to move to a happy job Mostly Hotels Receptionists will great you " Hello, Welcome" they just says" in a low tone, not sure, "Ola" definitely not professional. We end up parking in the public parking, she offered the hotel parking space by now my husband paid the one day park

Do not come in with plastic bag in your hand, even if you are a millionaire. Receptionist will think you a poor person and does not tell you they have a private parking space for you. Come in with a placard saying " I am checking in, do not shoot" they do not check if you requested a parking space reservation nor you had book for another day. Customer service was not applied here in this person. She needs to move to a happy job Mostly Hotels Receptionists will great you " Hello, Welcome" they just says" in a low tone, not sure, "Ola" definitely not professional. We end up parking in the public parking, she offered the hotel parking space by now my husband paid the one day park.

Mega super friendly staff. Thanks to everyone who be there. The breakfast delicious.

Very helpful staff and good area.

Very professional and excellent service.

Another good option for us to stay in Pamplona while visiting UNAV.

Clean modern hotel with parking on the street outside for €4 for 24hrs. Great position for walking into the city

Very clean and great staff. Hotel looks brand new and restaurants and bars all around

Small rooms

Very well located... in front of Yamaguchi park. Very peaceful and the staff is very friendly.

Very nice... well located.

Brand new hotel located right next to Yamaguchi Park. Room had a beautiful view of the park. Service staff were professional and helpful. Short car ride to the airport as well. Good for a short stay

Great place to stay in this part of town close to the Navarra University. A big plus is Yamaguchi park across the street with nice trails and plenty of benches to sit and enjoy your surroundings. Let’s not forget to mention the staff was very welcoming and cordial.

Near a great park.

Perfect!!

Bien conveniente. Especialmente para las personas que van a algo con la universidad o la clinica.

Great hotel located at a convenient area with easy access to city center with good public transportation. Quiet area not too far away from downtown. Surrounding area has wonderful open spaces. Grocery and fastfood close by. Rooms had great space. Breakfast was good.

The hotel and our room were clean and comfortable and in general this was a nice stay. Breakfast was amazing - a lot of selection and good quality. However, we were a bit disappointed by the service. Our arrival was delayed due to travel issues, and when we checked in on a Saturday night, we asked if there was anywhere we might eat. We were told there might be a few taverns, but unlikely to get food. This was not true at all and we used Google to find several open restaurants nearby. Since our luggage had been lost, we asked if there was a power converter we might borrow or purchase. We were told “no” which was stressful since we needed to keep our phones charged to help track our luggage return. Our luggage arrived the following afternoon, but the man in the front desk locked them up and didn’t bother to call the room to let us know that the luggage we had been desperately waiting for had arrived. Very frustrating. I would have definitely recommended this place if the staff had been just a bit more helpful - we can’t be the only travelers who have had to deal with the difficulties of lost luggage in a foreign country.

Our stay was excellent. Staff very friendly and helpful, ample parking at a very moderate cost. Well located with plenty of food options around. Hotel situated in front of Yamaguchi Park which is great for strolls/runs. Also very close to the main college campuses & the best hospitals in Pamplona. Hotel's infrastructure is pretty new (as of july 2024). The lobby bar area has excellent food and service.

Beautiful Hotel by a lovely park . Staff were very friendly and helpful.