Nice hotel. Excellent customer service. Very good breakfast.

I’m disappointed with how Expedia handled an issue with my recent stay. The accommodation did not match the description at the point of booking (air conditioning advertised but centrally controlled and switched off, rooftop bar advertised but closed for maintenance, etc.) and I raised this multiple times during the stay with both the hotel and Expedia. Unfortunately, Expedia categorised my complaint incorrectly as a request to waive the cancellation policy, rather than as a “not as described” service issue. As a result, the hotel was asked the wrong question and declined, and Expedia then told me there was “nothing more they could do,” which was very frustrating. While I appreciate the polite communication and the later offer of store credit, I would have expected a proper review of the issue and a monetary refund for a service failure. The experience has left me less confident booking through Expedia again for package holidays where resolution depends entirely on correct case handling.

We had a good experience spending the Christmas holidays at Noru for 9 days! The breakfast was diverse enough, nothing fancy or specific Maltese, but good. The spa was nice to have access to, especially when was raining outside. It’s location is very close to the bus stop and the city centre of St Julian.

Great room, breakfast was brilliant. There is work being done outside the hotel so expect to be awaken by noise very early in the morning. Apart from that, lovely hotel.

Amazing staff, amazing stay! Great location.

Nice one. Deposit needed.

Great team

All round good quality - front desk staff, room cleaning, breakfast, bar menu, location, views, spa and massage therapist, nearby restaurants. I fully intend to make Noru my base for my regular visits (2-3 times a year).

We cannot say we had the best experience with this hotel. To start with the positives, the staff are really nice, the rooms were nice and we loved the spa bath in the room. We had half board and the dinner was really nice, set menu mostly and last night was a buffet which was the least enjoyable. But the portions were very big and it was super tasty. The spa facilities were fine. The location was really good, close to bus stops and supermarkets. The negatives: The construction outside was absolutely unbearable. We woke up every morning at 7am, never used the balcony, and it ruined our every morning. I complained and the manager was very nice and showed me another room however the noise was just the same. We were never told about this noise. The manager said its advertised on their website but as I booked through expedia I wouldn’t know this. We went for our anniversary and it was so unpleasant and unrelaxing. The breakfast was fine but it was always the same every morning with no variety. Of no fault of the staff, the people at the spa were always so loud and had no respect or care for others looking to relax. Loud people and just being disrespectful of people’s space. It would be good if staff would intervene and encourage a relaxing quiet space. We also ordered tea to the room which was never delivered. As much as the staff were nice, I would not come back. The noise ruined our stay and I feel totally unrelaxed which ruined our anniversary stay and my time off work.

Breakfast was cold every morning. the room never had a window or balcony so we could see outside. The staff was amazing tho.

Front desk staff courteous and helpful. Very nice room with balcony.

Overall it was a good experience. Felt it was quite noisy, even though I was on a higher floor. Could hear the lift noise every time and could hear the people next door even flushing the toilet. The breakfast was great and the staff there very accomodating and friendly in the morning which was a nice start to the day every morning. Overall I would stay again but would insist on a quieter room, away from the lift and on a quiet floor!

I gave 4/5 stars but the staff of this hotel are actually 5/5 stars! The staff of Noru are so kind, vibrant, and happy; more than I've experienced in 5* hotels; so i will return when i visit Malta again. The breakfast is also really nice, again, better than I've experienced in most European hotels I've been to. Then the pool on the roof is excellent, so refreshing while sunbathing there on hot days, with an excellent view! You just have to be aware of the occasional fumes from the chimney while lounging on the west side of the roof. Likewise, the rooms are an excellent size, with gigantic beds and a huge modern TV; but while i recognise the design ethos - all the light switches being black on black walls, makes it a challenge to turn them on when returning at night! Maybe consider a small dim LED nightlight in the entrance light switch for next refurb (hotel was opened last year though, hehe). Also, the elevator requires a better explanation showing new guests to use the keycard for ascending.

Great staff, held our bags after checkout while we went sight seeing.

A pretty new hotel with both a great breakfast & gym. Staff are very helpful & professional. Rooms are smartly furbished & spacious. Minor drawbacks were a quite noisy area & the air conditioning units are a little too loud. Would recommend. Good value.

Holiday relaxing.

Really clean and modern, staff were all friendly and helpful and it’s in a great location in St Julian’s.

The hotel was very accommodating and allowed us to check in earlier than the check in time. Nice room and very convenient to a bus station that had several bus routes as well (especially to the airport) as food options. The pool was unfortunately closed during the season we went however it had a rooftop bar which was open. There was a big grocery shop across the road which was convenient too! Really nice stay, would recommend

My friend and I stayed here from 08/07-08/13 for a girls trip. We had the unfortunate experience of staying in room 201. The hotel was clean but there was a foul sewer smell that would enter from the vents around 9am in the morning. The smell was so bad that it made us nauseous. This lasted from 08/09-08/13. We tried calling the front desk but our room phone wouldn’t work. We had to physically go to the front desk to complain, in which we did every day. Although we complained, management came to our room one time and did not follow up. Housekeepers came to our room and smelled the odor and notified front desk. While we were checking out we told the front desk agent that they failed to resolve our problem and their should form of compensation. The agent on 08/13 in the morning told us there was nothing he could do but notify his several managers. He would let them know and they will phone/email us the resolution. It is now 8/23 and we have never heard from them.

The room was very nice and modern with a very clean bathroom