Overall Ratings & Reviews The West Cove Hotel

Dear Guest, Warm greetings from The West Cove Hotel. Thank you very much for your positive review and appreciation. We are delighted to learn that you enjoyed the view from your balcony, the cleanliness of your room, and the food we served. We also appreciate your feedback on the bathroom amenities, which we will use to evaluate and improve our service in the future. We hope to welcome you back for an even more enjoyable stay. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. Puspitasari, Warm greetings from The West Cove Hotel. Thank you for your positive review. We are delighted to learn that your stay with us was satisfying and left a wonderful impression. Comments like this encourage the entire team to continue providing the best service to every guest. We look forward to welcoming you back soon for another enjoyable experience. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. c*r, Warm greetings from The West Cove Hotel. Thank you for your brief but meaningful review. We are delighted and honored to know that your experience with us was so memorable and enjoyable. We hope we can continue to be your top choice on your next visit. We look forward to welcoming you back to create more special moments in the future. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. H*i, Thank you for choosing The West Cove Hotel and taking the time to write your review. We are delighted to hear that you enjoyed our hotel's ambiance. However, we would like to apologize for any inconvenience caused by the special request not being addressed directly, as well as the small surprise on your special day. This feedback is very valuable to us, and will be used as a basis for our evaluation so that we can be more proactive in ensuring that every guest request, especially special ones like birthday celebrations, is better followed up. We hope to continue to leave a positive impression overall, and we look forward to welcoming you back with even better service in the future. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. Indra, Thank you for sharing your experience staying with us. We are very happy to know that your long trip from Bekasi was rewarded with a pleasant experience at The West Cove Hotel. 😊. We hope your vacation was memorable, and we look forward to your next visit! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Mr./Ms. A*t, Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at our hotel and recommend The West Cove Hotel as a great choice for a family vacation in Anyer. We hope your vacation brings you many wonderful memories, and we look forward to welcoming you back again in the future. Warm regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear T***h, Thank you for your kind review. We're delighted to hear that you had an enjoyable stay and were able to experience some of the best sunset views during your time with us. It means a lot to know that your visit was memorable, and we truly hope to have the pleasure of welcoming you back to The West Cove Hotel in the near future. Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel

Dear Mr./Ms. Widya A.L.O. Thank you for your review and for choosing The West Cove Hotel as your accommodation. We apologize for the inconvenience you experienced regarding the room door not being able to open. This is certainly not the standard of service we expect, and we appreciate your patience and understanding during the handling process. We are also grateful that our team was able to immediately follow up and provide a more comfortable replacement room. We are pleased to know that you enjoyed the cleanliness of the room, the views, and the cooking class program for children. These are the things we want to continue to provide to create a pleasant stay experience for all our guests. Your feedback is our concern as we continue to improve the quality of our service. We sincerely hope to welcome you again in the future with a more perfect experience. Sincerely, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear A*u, Thank you so much for your review! 😊 We are so happy to hear that you and your family enjoyed your time here. We are also happy to know that you were satisfied with the views, activities such as the banana boat and surfboard, and the swimming pool that we provide. We are also grateful for your appreciation of the staff's service and the variety of food we offer. We look forward to welcoming you and your family back for more enjoyable moments in the future! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear R***n, Thank you so much for your kind review and valuable feedback! We're happy to hear that you enjoyed the service, the food, and the spacious room. We sincerely apologize for the discomfort you experienced with the bed. We will definitely look into improving the mattress to ensure better comfort for our future guests. We hope that despite this, you and your husband still have fond memories of your stay in Room 503. We would love to welcome you both back for a more comfortable experience next time! Warm regards, Silva Arianto Front Office Manager - The West Cove Hotel

Dear D*a, Thank you so much for your review and rating! 😊 We're delighted to hear that you found our hotel child-friendly, with comfortable rooms, ample parking, and excellent service. We will continue to strive to provide the best possible experience for our guests. We look forward to welcoming you and your family back soon! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Karina S, Thank you so much for your review and rating! 😊 We're so glad you enjoyed the hotel's convenient location and easy direct beach access. We will continue to strive to provide the best experience possible and look forward to welcoming you back in the future! Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear S*a, Thank you so much for taking the time to leave a review! We are delighted to hear that you enjoyed your stay at our hotel. We always strive to provide the best and look forward to welcoming you back in the future. Please don't hesitate to contact us if there is anything we can do to assist you. See you soon! Silva Arianto, Front Office Manager - The West Cove Hotel

Dear A*e, Thank you very much for your review and recommendation. We are delighted to hear that you were satisfied with the view, the comfort of our room, and our service. Our team always strives to provide the best experience for every guest. See you on your next visit! 😊🙏. Best regards, Silva Arianto. Front Office Manager - The West Cove Hotel

Dear Aulia A, Thank you very much for taking the time to share your experience with us at The West Cove Hotel Anyer. We are delighted to hear that you enjoyed the hotel atmosphere, the service from the staff, and your precious moments during your honeymoon/babymoon. We also greatly appreciate your feedback. We apologize for the inconvenience you experienced regarding the bathroom and air conditioning. This is certainly a serious concern for our team and we will follow up immediately to ensure it does not happen again. Regarding guests smoking in inappropriate areas, we also deeply regret this incident. The safety and comfort of all guests, especially pregnant women and children, is our priority. We will increase our supervision and strictness in enforcing the no-smoking policy in public areas. Once again, thank you for your honest and positive review. We look forward to welcoming you back in the future for an even more perfect stay. Best regards, Silva Arianto. Front Office Manager – The West Cove Hotel

Dear G*t, Thank you so much for your positive review! We are delighted to hear that you were satisfied and enjoyed your first stay with us at The West Cove Hotel. Comments like this truly motivate our entire team to continue providing the best service to every guest. We hope to welcome you back on your next visit for an equally enjoyable experience! Best regards, Silva Arianto. Front Office Manager – The West Cove Hotel

Dear Fonahiazatulobuulolo, Thank you so much for your brief but meaningful comment! We are delighted to hear that you enjoyed your time at The West Cove Hotel. We look forward to your next visit – it would be an honor to welcome you back. 💙. See you on your next visit!. Best regards, Silva Arianto. Front Office Manager – The West Cove Hotel

Dear R*o, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced, particularly regarding the lifeguard readiness and the less than satisfactory experience at our restaurant. Guest safety and comfort are our top priorities, and we deeply regret that these were not met during your visit. Your feedback regarding the quality of the food is also an important concern for our team. We will immediately share this with the relevant team for evaluation and improvement of our service quality going forward. We greatly appreciate your taking the time to provide this review, and we look forward to providing you with an even better experience if you are willing to give us another opportunity in the future. Sincerely, Silva Arianto. Front Office Manager – The West Cove Hotel

Dear A*h, Thank you so much for your positive review! We are delighted to hear that you enjoyed our friendly staff, beautiful views, our pool facilities, and access to our two beaches. Your satisfaction is our greatest joy. We hope your pleasant stay at The West Cove brings you unforgettable memories. We look forward to welcoming you back again soon! Best regards, Silva Arianto. Front Office Manager – The West Cove Hotel