Traveloka (8)
6.2
Pleasant
From 8 reviews
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Cleanliness
5.7
Room Comfort
5.5
Meal
4.8
Location
5.7
Service and Facilites
5.7
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Traveller Reviews Kayu Tangi Guest House Syariah
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Customer reviews
A***a
Transit
6.2
/10
Reviewed 1 week(s) ago
Just looking at the front, it looks like this, there's no door on the second floor. The yard is a mess, a pile of used wood. It's cheap, but not like this, it's really scary. My suggestion is to improve the front appearance. Clean the yard.
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A***i
Staycation
5.0
/10
Reviewed 30 week(s) ago
This is an empty house, but it is being used as a lodging property. The management is also very bad, they only want money. This is more of a fraudulent business. How can Traveloka make this lodging? Refunds cannot be made because they are unilaterally rejected by the accommodation.
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10 people find it helpful
Accommodation's Reply
26 Mar 2025
Hi Adi Fitriani Cahyadi, Thank you for your review. We would like to clarify that our property is still operating as usual according to the operating hours that we have informed. We have provided facilities according to the room reservation that you have booked. In fact, we offer alternatives to stay at our other properties as well as free room upgrade options as a form of attention to the needs of you and your family. However, we note that you and your family did not check in on that day at our property. Since your reservation is non-refundable, we are unable to fulfill your refund request. We hope this clarification can prevent misunderstandings and maintain the reputation of our property. Thank you for your understanding.
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