The staff is nice, but not ready to help tourists. They cannot provide information and the hotel is not close to tourist attractions, dining, transportation, etc. They gave us a room in a third floor without elevators and offer no help with our luggage. It is hard to climb stairs if you are not used to the altitude. The photos on the website give the impression that the place has a larger outdoor area. The turf of part of the garden is covered with artificial grass.