Air conditioning did not work, so they placed a portable stand alone air conditioner in the room. The room was no maid service and the room was not cleaned for four days. The sheets and towels were not changed during thi time. The front desk staff did provide coffee for the coffee machine on most days, but one evening the staff could not find the coffee. The restaurant was closed and the pool was suitable for children only.

Don’t expect a lot of you only want to spend under $150 a night. for a budget conscious traveller. This is a very basic hotel that needs quite a bit of upgrading. However, room is clean. Bed is very comfortable. Plumbing and aircon/heating works. Close to shopping and restaurants. Free parking. These are enough reasons for me to book again.

I have stayed here a few times in the past, but I believe this stay will be my last visit. The room was not clean, garbage, hair and items from past guests were in the washroom. My room was also very close to a C-Train station, the noise of which made it impossible to sleep through the night.

The house keeping staff was awful, my room did not get cleaned when asked. Day of check out house keeping came in to finally clean my room before I was even checked out. Lots of homeless living around the hotel, not a safe secure feeling.

The front desk staff were great. The rooms were very rundown and not as shown in the photos. Rooms were not very clean.

Horrible place, almost no wifi. Dirty rooms, dirty windows, sticky carpets. Have not been maintained for long time. Bathroom looked like in a horror movie and a light bulb was blinking as well. Lots and lots of homeless around a hotel. I would never stay there again and wouldn’t recommend anyone else.

Clean and nice staff

Too many crack heads and crime and cigarette butts all over.

It’s basic but clean. Don’t expect extra towels or fancy ac units. A bit expensive but cheapest for something close to downtown.

Good

The place is clean overall and staff were friendly. The hotel is very outdated and lots of homeless people surrounding the building. We even saw people doing drugs along the building. We picked it due to the price being under $200/night but it definitely showed.

clean room

The AC was not working and when I asked reception they said there's a portable AC in your room. There wasn't any AC, only a fan so the person at reception was lying.

Staff told me that I could have a late check out then on my last day the they were knocking at my door calling the room and calling my cell phone. There was no kettle for tea in the room and it took an hour for them to get one upon request. The phone didn’t work when they called me it went dead when I picked up. The fridge froze our food and ruined our fruit and vegetables, the police was outside the one night, security the other and a lot of unsavoury characters in the Parking lot. Moreover the front staff was rude when dealing with the checkout which was a mistake on their part. Also when we went to use the hotel pool they closed 2/3 of the pool to host dozens of kids swim lessons. 4 groups of lessons at a time all around the pool, it was so intrusive and a noxious for guests on the pool do not recommend this hotel, even if you are on a budget - not worth the hassle!

I stayed 2 nights in this hotel but the experience wasn't very ideal. The first day was on a 33℃ day, and the room was extremely hot. I came to realise the central AC wasn't working and they put a portable AC in the room (which was fine). Then I noticed that the heat pump was not directed to outdoor so basically it's blowing hot air into the room, and the temperature reached 29℃. I had to turn the AC off and open the window to let the room cool down. There was an unpleasant smell to the room as well.

We are given a room that is next to the train and the window cannot close completely because of the portable air conditioner. My two months old had cried the whole night hearing the train noise.

At three am homeless bagging on window as I was on ground floor asking for money

The manger upgraded the room and it was hot, no a/c and the bathroom was not the greatest! I felt like it was a complete down grade!! The tub was peeling and hair stuck to the tub as they tried to paint over it. Very noisy as well. 😞

Our check in time was 4pm and the lady in the counter she said that our room is not ready yet so she said we have to wait 30 minutes, then after 30 minutes we came back, again she told us that give then another 30 minutes until we reached at 7pm, so i talked the lady in the counter that i have two PWD who travelled with me and they need the room to rest because we travelled 10 hrs and she said that she cannot give us the room that we booked 5 months ago because the room in not ready so i insisted that we need the room so that we can rest, so she said i'll give you another room that has only one bed but i booked two double bed and she said i will give you a folding bed because the room she gave us have one double bed only. That was our terrible experienced in this Hotel.

There was no AC on one of the room.