Playa Esperanza Hotel Tulum

Explore Playa Esperanza Hotel Tulum
9.2
Exceptional
From 182 reviews
Cleanliness

9.2

Room Comfort

8.2

Service and Facilites

9.4

Traveller Reviews Playa Esperanza Hotel Tulum

Number of reviews per page
20
40
Top reviews
Sebastian
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Location and great chill vibe. If you’re looking for a place with no crowds and loud music, this is your place! You can just relax on a beautiful beach or by the pool and order something from their fantastic menu. Very friendly staff and great experience! Thank you!
Beebe
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Best place on earth!!!
Beebe
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful!
Beebe
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing!!
Vernon
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Bueno playA
maureen
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved the pool, the sun sets and our ocean looking cabin. If all you want is relaxation - this is a place for you 💯. We would have loved a TV in the room especially with kids but there was none. Transportation from the hotel to other areas was quite expensive and also you needed to pay for passes when you get into the park even though you have a reservation. They explained that because it’s a national park. The restaurant closes early too. Staff are very friendly and helpful - a shout out to Philip the receptionist and Eburm - not sure of the spelling.
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ANA
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent finding! I had never been and I will definitely come back! It’s all you want from a natural resort but very well done: good room, big bed with net, beautiful big private outdoor shower, lovely beachfront, very clean and friendly staff.
Frank
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room needed renovation on basics. Windows didn’t stay closed. They even had to work in the roof one of the days. Also the cooler situation to be eco friendly, while still using so much plastic (straws, wrapped in plastic too) Felt a bit of a scam. I checked out earlier
Catherine
icon-
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

This place is special. Very calm and quiet and the staff are extremely attentive and very friendly. The property is beautiful and the hotel strikes the perfect balance of spotlessly clean without taking you out of the jungle. If you are looking for a quiet place to immerse in nature, this is the one.
Milan
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Our stay was okay, but the complex — and especially our cabin — was too rustic, with no TV or refrigerator. The room was also very small and definitely needs some renovation. The location is unbeatable 5*
Sharon
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff were excellent… Went days without shoes, wonderful location however you need a vehicle if you want to explore. Lots of parking.
Ferry
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Great place and everyday I was able to see a sunrise. Highly recommended. Thanks Monica!
Harry
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Beautiful view, convenient beach access, friendly staff, and nice room.
Melanie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Yes the room was very clean and comfortable and the staff were very attentive and friendly. The location was intimate and the beach was great. They could invest in more bicycles for rent. They only had 6. Nevertheless, we really enjoyed our stay!
al
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

great spot, the view is spectacular
andres
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

I would definitely recommend this place to someone. Very clean and beautiful and location was awesome wonderful experience.
Jeffrey
icon-Leisure
Leisure
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

It was glamping at its best! I felt like I was on Gilligan’s Island, or in an episode of the Flintstones!
Andrea
icon-Leisure
Leisure
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

A friend of mine and I each got a room here. The rooms were so cool and the beach access is world class. The service is a little short of 2-3 star given that my shower water was not hot, but I sort of didn’t care until the last day when I just wanted a hot shower. The beach is gorgeous, the people working there are super sweet. There was a very nice woman who helped us get a super last min cab out of town and she was super helpful at the desk when our booked shuttle no showed. We took the bus instead which was great and only $20 to Cancun!! We knew about the bus because we may have taken it down but booked a private shuttle instead. The hotel is right next to several beach clubs and inside the park is great you can get the shuttles to the ruins which were so cool. The park offers a lot but you do have to pay to be there daily and strict guards treat it like you are doing something wrong to be there. It’s not very hospitable to have all your stuff searched to find nothing. And they are not nice or welcome you. Quite the opposite. That said-People at the resort were efficient and they work hard. I loved the little pool and the towels. The cabanas on the beach. Super amazing. Gorgeous. I liked a lot of the little beach resorts at the park tho. It’s a very beautiful and special beach area.
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Anastasiia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Everything was amazing ☺️
Anastasiia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Everything is amazing!
Number of reviews per page
20
40