Overall Ratings & Reviews Milo Collection Hotel

Maravilloso un excelente servicio! El personal de help desk son Super amables en especial Lupita!!, Annie y Erwin👌

Rooms were clean and had all the amenities. Walking distance to the cathedral. Staff was great.

Beautiful, clean, great hospitality

The staff at the Milo hotel was amazing. The property is beautiful and close to the zocalo. Its walking distance to many places. It has a beautiful rooftop restaurant with amazing views. Our room was spacious with 2 queen beds and a small living area. I would highly recommend staying here. The only downside it no elevator if you have trouble walking up stairs and taking luggage up and down was a pain. And its nothing that would keepme from staying again.

Enjoyed Milo Collection for the last four nights. From the moment we arrived staff was friendly and helpful. The room was decorated nicely and very spacious. Nice to have bottled water in the room and a small treat each day. Housekeeping was amazing. Felt safe when walking to and from the hotel. Easy walk to the main square where there was lots of shopping and restaurants. Also, walkable were the weekend flea/farmers markets. Continental breakfast was fine. Breakfast menu available if you wanted a more substantial meal. There is also a Sunday buffet which had a nice variety.

Beautifully restored old building, the rooms were large and nicley decorated. The staff went above and beyond to please us. Would definitely stay again!

Great staff, great hotel, central to historic downtown. I highly recommend this hotel.

Muy lindo hotel boutique, fuimos en plan familiar y fue nuestra primera vez en la Ciudad de Puebla. Muy céntrico de todos los museos y el personal muy amable.

Very nice place, excellent service and the workers were very friendly. 100 percent recommended.

We were happy to find The Milo available for the last 6 nights of our trip. Close to the Zocolo and other areas of interest. We had room 10 and were happy but there is some street noise. Try room 12 or 2 for a quieter room but I don’t think you will have a window to outside. The hotel is charming especially the top deck restaurant with the views and excellent service. Thank you Daniela and Hugo! The front desk treated us so graciously. Annie is spectacular at her job. We felt like family. She looked after every need we had with the utmost attention. The hotel is very secure which is important to us as women travelers.

We loved it from the moment we walked in! The beauty, the atmosphere and every staff member we encountered was over the top helpful, courteous & kind. Truly 1-of-top 5 places we’ve stayed in our many travels & experiences abroad.

Front desk lady Guadalupe is very helpful , going a mile ahead and going the extra mile in order to have the guests with a great experience.. she really knows what hospitality means.....simply she makes you feel at home away from home . Congratulations Guadalupe keep the good work

Exceptional customer service and location. The property is gorgeous. Guadalupe and Ana are awesome!

The hotel is located within walking distance to many historic sites, cafes and restaurants. The coffee is great and the continental breakfast is tasty. You can buy food if you want more. The room was spacious, well appointed and very clean. The bed was very comfortable. Our room was upstairs away from the street so it was quiet. The staff is very friendly. The value of our stay was excellent. We would definitely stay here again.

El hotel es muy bonito. El servicio en general es excelente, todo el personal muy amable. Céntrico. El pan en el restaurante es delicioso. El restaurante y la vista es magnífica. Mi única sugerencia sería en el restaurante el servicio es un poquito lento porque la mesera tiene que ir a la cocina o al bar y pierde visibilidad de los clientes, no sabe si llega alguien o no. Tal vez una cámara en el área de mesas para q tenga vista desde la cocina. Nos encantó!

Excellent 4 night stay at Milo Collection! The staff could not have been more helpful with every detail. We felt like family. Lupita, Elisa, Victor, and Anna went above and beyond to make our stay enjoyable. We will be back. Highly recommend.

Beautiful hotel! Very clean and the staff were wonderful. Thank you for a lovely stay!

The venue is great. You are close to the center and staff were amazing. The restaurant at the hotel has a wonderful view and the food was delicious. Staff provide you a number where you can text them anything you need during your stay. Guadalupe (receptionist) extremely professional and welcoming! Definitely planning on coming back to this hotel.

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Delicious breakfast, caring, friendly staff, breathtaking views from the rooftop!