My original room was too far from the parking lot, it was dark and gloomy though. We asked for another room that they said can be with an additional surcharge. We paid and got a new room near the parking lot; it was more comfortable, but we got NO towel at all. We opened the drawers and still found no towel. However, we missed checking that there was no hot water, I cannot shower with cold water. At 10pm we moved to another lodging. The most shocking part is that in the morning around 8 we were contacted by the host telling us to return towels. Check out time was 11, I told my husband to get there and check them out to clarify. Yet they said no need to return and said nothing anymore. It was an annoying experience. Uncomfortable ambiance. Poor at service and hospitality.