Terrible experience! I booked a room and arrived early, dropping off my luggage around noon (~11:30 AM), and arranged to check in at 2 PM. Initially, I had a bad feeling on the way because I couldn't get through to the hotel. However, since I arrived early and might be able to cancel the reservation for free, I still went to check the room. When I arrived, I managed to contact them, so I let it go, thinking there wouldn't be any problems. At 2 PM, I returned and called the hotel, but the staff said to wait a bit because the room wasn't ready yet. There's a spa on the ground floor of the hotel, and no staff or receptionists came out to assist me. I had to contact the hotel myself; they didn't respond at all, showing a complete lack of enthusiasm! It wasn't until 2:30 PM that the cleaning lady finally arrived on her motorbike to clean. That day, not only were we waiting, but many other guests, including foreigners, also had to wait a long time. While waiting, the spa staff told us to sit outside because they had just received a customer. We sat there, and after waiting for a long time, the spa owner's sister suddenly appeared on camera, turned on the sound, and told us to leave the spa, saying she was afraid of losing customers. The spa owner's attitude was terrible, disrespectful, and extremely rude. At this point, I had to call the hotel staff immediately to resolve the situation. I've always been calm, but even I couldn't help but get angry in this situation. I've never had to raise my voice and argue with a spa owner like that before! Afterward, I requested to switch to a different branch, and there I had to wait over 30 minutes for them to clean both rooms. So, from 2 PM when I arrived at the hotel until 3:30 PM after waiting, arguing, and waiting again, I finally got my room. The room quality was also problematic (mainly with the water, lighting, and door locks), but that was insignificant compared to the quality of the staff and the operational procedures of this hotel! I requested an apology from the hotel and spa, but to this day, after checking out and returning to Ho Chi Minh City, I still haven't received any apology from the hotel!

The apartment is really unprofessional. I booked a room at 2pm and the staff informed me that the room I booked was booked by a previous guest and I was too tired to check out, so I couldn't check in to the room with the balcony. Then I asked to move to another nearby facility to wait. I was given a room but the bathroom was old and dilapidated, the floor was still wet. The bathroom was old and the ceiling had a clear iron frame and was very noisy. I asked to change to another room and the staff said they would check the rooms again. But after 45 minutes they still hadn't informed me anything and I had to go down to the place to ask and they said the room with the balcony was checked out at 5pm so I could check in. I didn't agree because I was too tired and needed a room to settle down and I didn't need a room with a balcony anymore. And the staff said they would change me to a room with a window. I agreed, but it was already 3:30pm and the room had just been cleaned and was still wet. The bedroom had a corner of water seeping in from the upper floor, leaving water stains and yellow stains. Overall a very bad experience.

The support staff is not enthusiastic, poor service, lack of amenities, no mineral water. I booked a room for 2 people but there was only 1 of me. There were no more rooms and they assigned me to a room with 2 beds but told me to sleep in only 1 bed? What do you mean, are you afraid that sleeping in 2 beds will make the bed dirty and you have to change the sheets? The room is clean but lacks amenities, no mineral water or anything, booked a room with a TV and assigned me to a room without a TV. The staff did not speak properly.

The host is enthusiastic, the room is clean and fully equipped. If we booked a room to watch the parade, we could walk to Le Duan to watch it.

- Clean room, enthusiastic support - Can you help me book a motorbike rental?

* The room is clean, spacious and beautiful. * But it's a bit inconvenient because there's no receptionist on duty, so when I checked in, I had to wait, then call for a long time before the manager picked up. * Ran over and said I was getting the card from the basket and then disappeared. When I got the card to go to the room, the air conditioner was broken, I called the manager again, and the manager asked me why it wasn't on? (Oh my gosh, how did I know about your house?) * So I ran back downstairs, carrying all my stuff down to the lower floor (thank goodness, this time the room was fine).