balanced like this:
The hotel itself is clean and well-maintained; however, I was disappointed by some of the policies and customer service. The guest policy is very restrictive, as family members are not permitted to visit rooms, and the associated fees are quite high. Additionally, when booking through Expedia, the hotel was unwilling to accommodate any reservation changes. My experience with the front desk staff was also unsatisfactory, as I found the receptionist to be unfriendly and unprofessional. While the property is nice,
