Horrible bed without any support, like it’s been used for decades, bed sheets are polyester with a lot of static! No sound isolation between rooms and hallway!

Everything was exceptional. This is truly a great place!

Muy bien lugar, limpio, seguro, solo en las amenidades agregar crema de cuerpo y mas espacio en el baño para poner cosas personales, las mujeres llevamos siempre muchas cosas. El personal MARAVILLOSO!

Clean room and good Staff

Hot water was not controlled well in shower

Nice place and good location

The noise in the first floor rooms is terrible. You won’t be able to sleep.

Its' ok for one night, loud noise from the street

Good place

Excelennt highly recommended

Thank you for your attention to my needs.

There is only one smallish elevator shared by the building but this never became an issue. I really liked the rooftop here. They had power outlets to be able to work from the roof, while soaking in a little sun. The laundry access was so helpful, and they had free detergent during my stay. I also felt very safe in this neighborhood. The location was quite good for me, as it was a short walk to the beautiful Lincoln Park and all the restaurants Polanco has to offer. Would easily stay here again...

I love it, so comfortable and the location it’s pretty near about everything. The best of all, I love the building have security all the time.

The apartment is cute, walking distance within Polanco restaurants and shopping area, quick response and service..... Mexico City is a very HOT city this apartment does not have Air Conditioner only fan. So I wouldn't stay here again it was super hot even with a cold shower did not help.

Very nice and clean apartment. It’s location in Polanco is excellent. My only issue was that it was very hot and the apartment didn’t have a fan. Had to request a fan in order to sleep to the reception several times until they gave me one a day later.

The property is exactly as the pictures shows. Clean and exactly what I was requiring.

Totalmente recomendable, nos sentimos como en casa. El trato que nos dieron muy amable.

We spent 5 nights at the Kukun. Our experience was horrible: -No Air Conditioning: The hotel lacks A/C altogether. Mexico City can become hot during spring -summer, so this is unacceptable. To exacerbate matters, the city’s notorious smog prevented us from opening the windows for fresh air. -No Water: on our last night, the hotel ran out of water (yes seriously!). No contingency plans in place. According to the hotel staff, this water shortage was due a restriction imposed by the city. While it’s true that Mexico City faces water scarcity, why didn’t the hotel prepare for such an eventuality if everyone knew about this? They assured us that a “water truck” was en route to replenish our supply, but this was a lie. The hotel’s lack of proactive measures was disappointing and when things went south definitely, they did not even offer a bottle of water to allow us to brush our teeth. -Unprofessional Staff: they displayed uncooperative and unprofessional behavior. Despite being a native Spanish speaker myself, we faced indifference and blank stares when addressing our concerns. Not a single manager was available, they just ignored us. We sought advice from licensed tourist guides. Their amazement and embarrassment confirmed that Kokum’s treatment of tourists was far from acceptable. They recommended filing a formal complaint with the Official Tourist Office to hold Kokum accountable for failing to meet expected standards.

I like that was safe. But was missing AC. was too hot!

Great location, beautiful, comfortable modern rooms with a nice kitchinet and a nice bathroom