Overall Ratings & Reviews Thaala Bentota

I had high expectations of this place but was very disappointed! They charged me extra $80 for no valid reason and the people at the front desk all gave different answers when I asked about the extra charge not knowing what was going on. I need a refund ! I was traveling with family kids and elderly they were inconsiderate of allergy and elderly needs and did not help us with warming our food so we had to go without dinner. The staff was so rude and unhelpful and objected the ladies going into the pool. The rooms bathrooms and fridge were dirty and stained ….. not recommended!

We were welcomed with big smiles and fresh complimentary juices. Our room was upgraded without additional fees. Good variety of breakfast. The staff is very friendly and helpful. Special thanks to Mendis & Sudish who work at Breeze Restaurant. The hotel and surroundings are very neat, also easy access to the beach. Near to seafood restaurants. Excellent service throughout the stay. Totally recommend!

Great buffet and friendly staff.

Amazing staff, super helpful, got an upgrade, couldn’t have asked for better!

Good staff but hotel needs more maintenance & renovations in superior rooms at least.. flooring & bathrooms needs more more care of maintenance

Great beach location, amazing breakfast at property

Although the facility and location were lovely, the value for what staying here cost was not what I expected. For example, my room was provided only 2 small courtesy bottles of water a day. I guess I just expected more service and “perks” for the princely sum I paid per night. The first day I had no towels. I called the front desk before heading outside but they still were not delivered and I had to go in person to request them. The food in the breakfast buffet and one restaurant I ate at was only so-so. It seems they are catering more toward westerners who don’t want a local experience, but would rather stay in their comfort zone. I had a delicious meal outside the resort for much less money. When I was shown to my room, the resort features were pointed out including the restaurants, spa, and pools. I was cautioned about swimming in the ocean because of currents, but it felt like the staff was just trying to keep guests within the resort. The proximity to the beach is why I chose the location and despite the warnings I spent considerable time on the beach and in the ocean which was warm and inviting with gentle waves and no undertow.

Fantastic location where you could easily walk out to local restaurants or jump on the train for a day trip

Check-in & check-out seemed to be at the same time so it was very chaotic when we arrived, we didn't get our room until 430pm but the manager was very lovely & gave us free drinks & food while we waited. Great size room with all the facilities we needed. Great choice at the buffet for breakfast. Overall we enjoyed our stay there.

Nice hotel with clean rooms and awesome views but the staff lack a basic sense of service!

the staff were lovely the food was fantastic the location could not have been better right on a lovely beech 5 minutes walk to the local shops or a short tuk tuk ride to town or a nice easy walk all the staff were courteous and always smileing we would highly recommend this hotel.

Great location on a fantastic beach. I booked the cheapest room through Expedia but for some reason management gave us a free upgrade to a spectacular villa. Gotta love that!

We really enjoyed our stay at the Avani Resort. The location was wonderful, the combination of the beach, which is amazing, and the Avani grounds with the pools and chairs and shade was really relaxing. The staff was super helpful and the food and spa also great.

I’ve been to a number of hotels in Sri Lanka. This one disappointed. The linen and room were a bit worn down. The staff did not always speak sufficient English (simple utterances). Breakfast was excellent though, but the rooms were definitely stuck in the previous century.

We enjoyed our stay at Avani Bentota. The staff was very courteous and helpful. The food was outstanding and so was the hospitality. Great location, would like to be back sometime soon.

Our first visit to Shri Lanka. Our stay at the resort was excellent and comfortable stay. The room was very clean which made our stay very comfortable. All the staffs are very polite and offer great customer service with a smile. We were only not satisfied with the massage and the gym facility is very poor so did not use it. Chatters can be improved with more entertaining facilities in the evening, having said that the service is great. In the chatters they should have facilities for the smokers outside the eatery/bar place. The beach is excellent with golden sand. We will definitely visit Shri Lanka and stay at Avani. Breakfast, lunch and dinner facilities are excellent and very appetizing.

Quite a nice hotel resort, we made the mistake of being there during monsoon season. it was quite quiet while we were there because of the season, so one of the restaurants and bars was closed unfortunately. the main restaurant that was open for the breakfast and evening buffets was amazing though. the selection of food was great, form local sri lankan dishes to western continental.

The rating online For this property didn’t match what we found and we immediately left. The room were musty and the floors were worn out. The only thing that looked like the photos online was the bathroom which looked like it had been recently renovated. There were insects from the reception during checkin until we got to our room which was the last straw. We turned around and checked out. Overall very very dissappointed.

Great hotel right on the beach. Beautiful views over palm trees and sand. Hotel is going through some renovation work at the moment including a new pool which will look amazing when finished. Staff are very attentive and helpful especially Jay de Silva one of the reception staff. Food always good. Can't fault it. It's a tipping culture so be ready for hands held out! Mainly outside the hotel but still goes on inside. I would go back.

This hotel needs renovation, they have already started and closed one of the pools. We have booked 2 deluxe rooms, when we arrived to checkin got told only one room is available and they gave us a second room across the hotel which isn't practical with children. When we complaints the manager offered two superior rooms with full board, however food is average and due to the low number of guests they don't really spend that much effort in cooking. On the checkout they've added more that $150 on top of the price paid at Hotels.com, claiming it's some sort of local taxes. Very unhappy and will never come close to it again. Way Overpriced for the services offered