No hot tub

A charming, peaceful and elegant hotel, that clearly had a story history with many dignitaries and movie stars having stayed there in the past. The room was large and very clean with the exception of some strange fragments of something maybe from the ceiling in the tub. We really enjoyed the restaurant and the pool. There is a spectacular collection of peacocks roaming around by the restaurant.

The staff is courteous and the grounds are intriguing. You can tell it was once an amazing place. But it’s fallen into quite a bit of disrepair. Also the private entrance to the ruins no longer exists. We stayed in the “modern” building. Our room had the tv removed, but the wall brackets for it were still on the wall. The room came with a nice soaking tub for two, which was nice. If they’d removed the brackets and patched the walls it would have been fine. The hotel common areas are better cared for. The restaurant is very nice. So it’s an odd mix of beauty, bits of luxury, and neglect, but nothing unsafe or dirty. I’d stay again.

Everything - the room, the staff, the food, the pool, the grounds - was excellent. We stayed here 30 years ago and loved it. I do wish they would reopen the entrance to the ruins that is on the grounds though!

The hotel was very nice.

This hacienda style hotel has lovely grounds and great location but needs a lot of maintenance and upgrades to merit its 4.5 rating.

Super hospitable staff, excellent service and concierges that really went above and beyond. It felt a lot like those classic old traditional hotels—which is consistent since Mayaland is one of the first at Chichen Itza and has a long history of catering to a star-studded array of guests on the past.

Staff was excellent, room was large, very clean and comfortable. View of the Observatory is superb. Every meal at the restaurant was delicious.

Clean room, 5 min drive to ruins., hotel is an old hacienda

Alaide Baltazar consierge office for above beyond her duty to make sure we are comfortable and enjoy beautiful sounding area here.Also, she upgrade our room from first level to ground floor because my wife has a limited mobility. Cesar front desk help us arrange taxi to Chichen itza night show to and return, he make sure taxi come to pick up when show end, this is very important thing I want mention. if he does not ask same taxi for return. There won't be taxi of this hour.room we stay very clean, comfortable king bed.

very good service, very friendly and very clean

The people is very friendly, good service, I very happy with staying in this hotel I completely recomend this hotel

Friendly staff. Clean room.

The hotel had kind, friendly, accommodating staff. Our bedroom and bathroom were very spacious, and the large private terrace facing a beautiful natural setting was a big plus. We swam in two of the three pools onsite and loved their natural surroundings. The food from the restaurant was delicious. The only negative was that the water in both our bathroom shower and sink did not get warm. On our final morning, after running the hot water faucet for 10 or more minutes, we did get warmer -but not hot - water. It was a little chilly in the evenings and mornings, so warmer water for showering would have been appreciated. Otherwise, it was a nice experience in a lovely setting.

Awesome view of Mayan ruins

It was a beautiful area to sit. Pool was too cold to swim.

We loved our stay at Mayaland - huge room with balcony overlooking the Chitchen Itza observatory. Yes some of the resort needs updating (work is underway but wasn’t an issue) but the place oozes charm and character and the history of building is felt everywhere. Shame that the entrance to Chitchen next to the hotel is closed at present but the free shuttle was great.

Great hotel and location. You feel like you are in the jungle.

Beautiful, historic property but inconsistent services and amenities. Grounds - lovely, intricately carved wood accents, lush gardens, Spanish-colonial architecture. Rooms - Spacious, comfortable beds, good AC. Large spa tub, but no bubble bath. No hair dryer or working TV in the rooms. Gorgeous leather-woven chairs but it's not easy to sit down and enjoy a meal bc chairs and table on the balcony are different heights. Restaurant - There's only 1 restaurant on the property, not 3. Food quality and service is variable. Too expensive for what you get, and there's a bit of nickeI-and diming that we haven't encountered at other resorts. Numerous food items on the menu were unavailable, which limited the selections. Amenities - Nice pool area, beautiful gardens. But several things noted on the hotel map are non-existent (i.e. a stable and horse area). There's a planetarium on site, which is pretty cool, but the projector needs a new bulb as images were pretty dim. Proximity - within sight of Chichen Itza, but not within walking distance with surrounding jungle and roads. It's about 10 minutes away by car, depending on traffic. Car service to airport - Terrible. Driver decided to take us on an unrequested scenic drive thru Valladolid rather than the direct route to the Cancun airport. Worse, he got lost in Valladolid, and my husband had to redirect him to the highway. Had we not caught on, we would have missed our flight. Not worth the hefty price we paid for this.

No TV, room had an odor, shower not working.