Overall Ratings & Reviews El Deseo Serendipity Hotel

Brilliant hotel in a great beach-front location. The room was very large and the bed was very comfortable. The shower was very good. The staff were all very nice and extremely helpful, particularly Leo who was regularly ensuring that we were happy with everything. Breakfast is made to order to suit your preferences and was very tasty. Nice hammocks to relax in. The staff even took our luggage to the dock for us

Worst experience I have ever made with a Hotel. Not sure if the other reviews are bought or not. We had a room with blood stains, the „booked out hotel“ was filled with 1 family, sheets weren’t washed and yellowish and we were asked to smoke crack by a homeless man in front of the Hotel. They charged 140€ for the boat pickup, after all we left after 1 day because of the condition of the room. Even though we got promised a refund we got nothing back but one night. Terrible.