Overall Ratings & Reviews Raíz Hotel Boutique

Great experience!

Gorgeous place, such lovely staff, affordable activities and rentals through the hotel!

The pool is amazing. Staff is so friendly and always give good recommendations as to where to go and local spots to try. Perfect spot close to everything

Nice little hotel, walking distance to Zicatela Beach, the area is kid of noisy at night but good all around, breakfast options, abeit limited were quite good, coffee was awesome.

The staff is very friendly and helpful giving recommendations. Breakfast is delicious 😋

It was good

Excelente estadía!! No puedo aplaudirle más a Ana por el increíble gesto y atención en todo momento, la mejor! En general todo el staff es super amigable, atención increíble. La comida está super rica. Lo recomiendo ampliamente.

Nice relaxing stay. The staff was nice and helpful. It was really enjoyable being able to order drinks while hanging out in the pool. The ac was more than enough to keep the room cool.

Everything was great, the rooms are as shown on their pictures and Ana, Sebastian, (the other person at the bar whose name I cannot remember right now) and the cleaning staff were all extremely nice! We would’ve given it a 5 but: - The property is advertised as Pay At Property but they charged me the full amount about 3 days after booking and neither Expedia nor the Hotel helped solve the issue. - Right when checking out we were charged a bunch of stuff that the staff very clearly and repeatedly said was included at breakfast, such as tea, some dishes (in one particular case we were told the person who served us was wrong but still went ahead and charged it to the final bill even though they had agreed they wouldn’t). We ended up paying about $30 USD extra for unexplained stuff (after they “did us the favor” of lowering the extra charges). It would’ve all been perfect if the owners had shown more principle than greediness. Oh and don’t believe they give you “beach towels”, they’re just beach throws that won’t dry you. Also the restaurant stops serving food after 3:00 p.m.

The first impression was short of exciting. But once you are in the hotel it is very nice. If you have weak knees the stairs can be a bit of a challenge.

I loved how it was bungalow style and wakable distance to beach and shops.

I leave a hotel review for every hotel I stay at: good, average, or bad. Straight to the point—hotel has unbelievable breakfast, and rooms are decent and simple. decent sleep, but you will hear other guests from time to time. Negative—don't be fooled by the size of the pool from the photos; it's tiny and looks more like there are fish in it. Also, it's located in reception, where it's slightly awkward with guests arriving. Next bad issue: its location is great to get into the shops, bars, restaurants, and beaches. However, it's located on a small street with a lot of street dogs. These street dogs are real menacing, and I was bitten by one quite badly right outside the hotel, and staff were great to assist me and get me to a local hospital. A lovely couple we met at the hotel also told us they had also been bitten by a street dog on the small street of the hotel, and she was also taken to the hospital. On my way to the hospital, I saw a local who lived on the street throwing rocks at the dogs so they could just get into their apartment. He told me that they are a pain to deal with on the daily. Overall—Great hotel; I just wouldn't stay there again due to the several dogs roaming around day and night on such a dark street at nighttime. Wouldn't risk it again. However, the room was good, the food was great, and the staff were lovely. Hope this review helps.

The staff were very warm & hospitable and the property itself was uniquely beautiful. Would highly recommend & stay again.

We had a wonderful time at the Hotel Raíz. The staff was so helpful and friendly. They helped arrange a sea turtle release as well as a scooter rental. They even helped arrange taxis when we needed medical attention. Overall we felt well taken care of the entire stay. Highlights: - Food and drinks: Sebastian made such delicious drinks and was so hospitable. Definitely get the Jardin Secreto drink! - Location: short walk to a beach that isn’t crowded. Definitely rent an umbrella to help with the sun! - Rooms: very well decorated and feels like eco luxury

This hotel is a minimalist oasis. Relaxing, Clean, simple but with everything that you need. The aesthetics are beautiful. The staff are amazing. Everyone from the front desk to the kitchen staff and bartenders were all friendly and always willing to help with anything. Our bartender/barista Sebastian was amazing, he always demonstrated exceptional service and very welcoming with a great attitude. The hotel is in a great location with walking distance to La Punta Zicatela beach(although red flagged) as well as the Main Street(Alejandro Cardenas Peralta) with countless shops, eateries, and bars. Will definitely stay at Raíz again in the future!

We loved this hotel. It's a smaller boutique hotel with a really cool design and great overall ambience, with lots of nice plants & tropical foliage throughout and a clean, minimalist decor theme with little boho accents. The food was good and the drinks were excellent. The pool is small but big enough to spend some time in and cool off - and again, very beautiful. Staff was very friendly and helpful. Location is a short walk (<5 minutes) to La Punta beach & restaurants but just far enough off the main area to be quiet at night. Would recommend this to anyone interested in staying by La Punta.

We had a fantastic stay at Raiz hotel. It's tucked away on a small street, it was quiet and secluded while also being close to the beach and amenities. The room was cozy and clean. Would definitely stay again!

Nice staff.

Luca the bartender is the best, great place to stay

Great place that’s close to the beach!