It was good. It was good value

Nice place to stay .located in a very sweet place

This hotel is in a very central location, and it was my first time staying on Gran Vía. The room was spacious, comfortable, and offered good value for the price. The main downside was the noise. Since Plaza del Callao is right in front of the hotel, it was extremely loud. I could hear the entire street performances as if they were happening inside my room, even with the balcony doors closed. Unfortunately, the building was also undergoing construction during my stay, so my balcony had no view, which was disappointing. Overall, it’s a good option if you want to be in the heart of the city and don’t mind the noise, but if you’re a light sleeper, it’s something to keep in mind.

This place offers an exceptional location being on the heart of the Madrd's "Broadway". Great place of you want to stay and enjoy shows, theatre, shopping and night life. It's also right in front the subway (metro) I don't think it will be a good choice for a family trip. The rooms are small and the place needs some serious renovations

Location, value for money and helpful staff made this a great stay.

Room was fine, bathroom was quite small and there was a sign that said we weren't allowed to flush even toilet paper? Staff was very friendly. Our window was facing the street which was very loud even into the night. Won't hold that against

Good location, small room, needs repairs

Elevator wasn’t working fast enough.

El Personal muy amable y excelente ubicación

Very friendly staff and clean place .

La gente del hostal es hermosa, y súper cómodo todo

No se vio nada desde el balcon esta obstruido por la construcción

A wonderful way to learn how to be yourself again after centuries of pain.

Very nice and friendly staff the location es very convenient close to everything I would stay in Exito Madrid again

Very good place and place was very clean with 24 hours service desk. Definitely highly recommended!

Friendly staff and great location in the middle of Madrid. Clean room and coffee machine as an added bonus. Would return on next stay in Madrid.

It’s was a very clean place, and staff is wonderful, 24/7 assistance, the person in the reception is very nice and willing to help.

Hotel is a little bit old but the staff is amazing.

Their Exito Madrid team. I am writing to share my disappointment regarding the hotel you are arrange it for us to request reimbursement. The wheel was located office floor, but the elevator was extremely small and old, making it impossible for me to reach the room. Because of this, I was unable to use the accommodation at all when my husband went to the reception to cancel the booking, the staff informed him that they could not help because they reservation had been made it through another company. This left us with no solution and caused unnecessary stress. Since the hotel was not usable for us, I kindly asked that you reimburse the amount I pay. I hope you can resolve this matter friendly, and ensure the future guests do not face similar the difficulties. Sincerely Maria Lopez.

Staff