Overall Ratings & Reviews Hotel Casa Puga

Great staff, friendly, polite and professional! With the inconvenient experience of water pump fixture happening 1 morning and had no water in room. Overall and without that inconvenience excelente experience.

Friendly and helpful staff, perfect location, and very comfortable rooms!

It’s a little loud but what do you expect center of town. The breakfast was the worst, including the service. However the front desk / room service was good and very accommodating. Great location! A concern was that The pricing didn’t match expedias total. Over 100$ more than…

Gran hotel céntrico para poder caminar con facilidad. Me hubiera gustado que me pusieran más atención a la limpieza, las sábanas tenían la misma manchita de rímel desde el día 1 que llegamos (nos quedamos 3 Días). Lo de más maravillosos

The staff was very friendly. If you're just staying downtown, everything is within walking distance. The rooms were super clean, and even when we didn't leave the sign out for room service, they would still go and throw the trash out, at least, and do little things like that.

Very nice staff. Hot water for showers usually took 20 to 30 minutes of running water to achieve enough warmth to take a shower. Internet was intermittent. Location was good. Staff was friendly.

The interior of the hotel was new construction with random stairs everywhere in the historic center of town . All the staff was extremely friendly and helpful. However the room itself was very small and noisy. All of the rooms only open into the common areas. If anyone speaks even softly outside the room, the sound reverberates throughout the hotel. It literally takes 10 minutes of running the shower before the water would turn hot.

Great location. Helpful staff. Lots of loud music most evenings--from the bar next door. Ear plugs were provided.

Very young staff without sense of customer service. Bedding clean but walls a little grubby. Internet failed twice, once for 12 hours.

free breakfast. Late check out. Only negative was the cleaning thing at 9 AM but besides that I enjoyed staying here.

This hotel was nice and well kept. It is in a good location with lots of shopping and cafes nearby. The room was clean and the property was well maintained. Two blocks over from the pedestrian area and a few more down from the Centro historico. Overall it was a nice stay.

Clean, Comfortable and well located. Overall a very good experience.

Small hotel with decent rooms but amazing staff and service.

Some menus for breakfast option would be helpful as my Spanish is not as good as I’d like. Staff were very friendly and accommodating.

Very clean room and friendly atmosphere all around. Excellent location.

Cleaning Staff was a little loud early in the morning. Construction all around the area so early making it a bit unpleasant to the ears.

Did not like construction going on or no prewarning when booking. The property is connected to the next. You could hear jackhammers,banging of equiptment all hours of the day. The restaurant on top was quite noisy till late hours at night. They did have complimentary ear plugs 😆.

Cool

I absolutely loved my stay at the hotel Casa Puga, very helpful and friendly concierge at the reception, resolved all my inquiries about the city , exceptionally clean room, new AC, very pretty little hotel , with its peculiar charm, in the middle of the historical center, everything I wanted to visit is within walking distance, will definitely stay there again!

There for two knights , everything was good