Hotel West Plaza

Explore Hotel West Plaza
9.2
Exceptional
From 1,556 reviews
Cleanliness

9.4

Room Comfort

9.2

Service and Facilites

9.2

Traveller Reviews Hotel West Plaza

Number of reviews per page
20
40
Top reviews
jean
icon-with Friends
with Friends
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My first day I went to the patio and the bartender talk to me the I can't not be there the it was only for ppl the is consume Alcohol or food, then the day after my fist day my friends and I we went out and the housekeeping did not clean, when we got back to the room we did not have towels, the pillows did not have pillowcases, the garbage is was full.
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Robert
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean room
Juan
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It’s a nice place and good location the only things some of the rooms smell much humid and doesn’t have safe box and mini fridge
Evelyn
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Rooms were clean, staff was friendly, super close to Revolution. This is my second time staying here and will continue to stay when I visit Tijuana.
Luis
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

.
cristian
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place to stay clean, close to the main activities in Tijuana centro! And very safe! I love the staff here, and I love the valet
Angela
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Location is great!
Ana
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great place to stay in
Angel
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I enjoyed it was very clean and good experience
Josafat
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The staff are the most friendliest. They go out of their way to provide top notch service. I kept them busy and they helped with no complaints or bad faces.
Enrique
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

We always enjoy staying at this hotel. It's clean, well-maintained, and the staff is friendly, which keeps us coming back. The only issues we experienced during this stay were that our room was never serviced, and the internet connection was poor and unreliable. Aside from those inconveniences, we had a pleasant stay and look forward to returning.
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cruz
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room to small
Adrian
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great experience perfect location mins from border. Valerie receptionist was very helpful
Jazmina
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The hotel looks nice, the rooms are clean, she showers are big. The terrace is the nicest overseeing TJ. The valet/parking folks are fast and accommodating. My biggest complaint is the basic needs. Two bath towels for a group of four. No towels for the jacuzzi. The air conditioning control didn't work and the room was freezing. On top of everything we couldn't take a shower or use the restrooms because there was a problem with the water pump. They told us to wait one hour, but it took longer. We called the front and it took hours before the extra towels came.
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Carolyn
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Location was great. Shopping close by as well as dining. Definitele will book again.
Max
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

They took their time anytime you needed something
Jose
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice, clean helpful staff, good location close to it all. Only issue is the elevator is super slow. I used the stairs most of the time, I will return but will ask for first floor room
Cindy
icon-
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Súper atentos, limpio, muy bonito y amplio mi cuarto, el desayuno rooftop y caminando a 2 minutos de Ciplastic.
Armando
icon-with Children
with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

perfect location
Jose
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Like on site / enclosed parking
Number of reviews per page
20
40