The Hotel was clean and the room was as well upon arrival.
I had emailed and reached out to 2 different people asking about and early check in and was told the morning of to check at the desk. When we asked a few hours later the person working the front desk laughed at us. I understand no availability but we were told to check.
Once we got into our room hours later, it was well maintained and clean. The first day we slept in and had the do not disturb sign on the door. The day after we were out early and our room hadn’t been touched when we got back hours later. We asked the front desk and someone did come while we were out in the evening however they did not replace towels, toilet paper or do anything aside from make the bed.
I felt the floors for very dirty and they need to have a better mop.
Finally, the staff at the hotel aren’t very friendly and won’t even acknowledge you in the halls. I don’t need to always be greeted but it didn’t feel like we were welcome to ask them for anything.
All that being said I think it’s a great location and loved exploring the Monkland village area. It’s about a 15 min walk to the subway and you can hop right on the orange line to get downtown.