Dear Valued Guest, Thank you for sharing your feedback with us. We’re glad to hear that you found our staff friendly and our service satisfactory, and that you enjoyed the food. However, we sincerely apologize for the inconvenience regarding the room cleanliness and dust. This is certainly not the standard we aim to deliver, and we have shared your comments with our housekeeping team for immediate improvement. We also appreciate your note about the location and transportation. Your feedback is valuable and helps us continue to enhance our overall guest experience. We hope to have the opportunity to welcome you back and provide a better stay in the future. Best regards, Mrs. Trang Trinh - Guest Service Manager

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you found our team polite and helpful, and that our location was still convenient for getting around. However, we sincerely apologize for the shortcomings you experienced with room cleanliness and maintenance. This is not the standard we aim to provide, and your comments have been shared with our housekeeping team for immediate review and improvement. We truly appreciate your honest feedback, as it helps us enhance our service and facilities. Should you be willing to give us another opportunity, we would be glad to provide you with a more comfortable and improved experience. Best regards, Mrs. Trang Trinh - Guest Service Manager

Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our clean and beautiful room, as well as the enthusiastic service from our team. It’s wonderful to know that you plan to choose our hotel again for your future business trips. We look forward to welcoming you back. Best regards, Mrs. Trang Trinh - Guest Service Manager