Verified Traveler
Leisure
5.0
/10
Reviewed 2 week(s) ago
The AC is not working properly in any of the dorms. When I posted my review, a staff member approached me and said, “No one else is complaining, so why are you complaining?” Is this an appropriate way to speak to a guest who has raised a genuine concern? This kind of response and behaviour is highly unprofessional and certainly not what I expected from a hostel like yours. To make matters worse, I was told by a staff member that I should not book with this hostel again. Based on my experience, I would strongly recommend that others think twice before booking here. If you value basic comfort and professional customer service, I would suggest choosing another hostel.
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