Starlight Hotel Hanoi

Explore Starlight Hotel Hanoi
8.2
Very Good
From 30 reviews
Provided by travellers on
Cleanliness

7.7

Room Comfort

7.7

Meal

7.9

Location

7.9

Service and Facilites

7.7

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Starlight Hotel Hanoi

Number of reviews per page
20
40
Customer reviews
E***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 day(s) ago
Good location, but there is another hotel nearby named Starlight Hanoi Hotel, so we dropped off at the wrong location. It does not have an elevator, so we had to carry our own luggage to the 3rd floor. The room was clean, but the air conditioning was not cool and the water had a problem. They sold drinks on the ground floor where the reception is located.
Read More
Find this review helpful?
Profile Picture
Daffa A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The room is very comfortable, there is a balcony and hot water, strategic location.
Translated by Google Icon
See original
Find this review helpful?
L***ê
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The hotel is excellent, conveniently located near the streets of Hanoi.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2026
Dear Valued Guest, Thank you very much for choosing to stay at Hanoi Starlight Hotel and for taking the time to share your valuable feedback. We are delighted that you were satisfied with our excellent location and attentive service. We sincerely hope to welcome you back to Hanoi again. Thank you once again. Sincerely, The Staff of Hanoi Starlight Hotel
Translated by Google Icon
See original
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
The Chinese staff were lovely and enthusiastic, and the central location made it convenient to get anywhere.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2026
Dear Valued Guest, Thank you very much for your kind compliments regarding our staff and the location of Hanoi Starlight Hotel. We will share your compliments with all our staff and use them as motivation to work even better. We hope to welcome you back again. Thank you again. The Hanoi Starlight Hotel Staff
Translated by Google Icon
See original
Profile Picture
Minh K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 8 week(s) ago
It was still very noisy at 1 AM. We couldn't sleep at all.
2 people find it helpful
Accommodation's Reply
10 Sep 2026
Thank you for sharing your feedback with us. We sincerely apologize for the noise disturbance you experienced at 1 AM, which affected your sleep. We understand how crucial a restful night is for our guests. We are reviewing our night-shift procedures to better manage noise levels and improve room soundproofing. We hope to have another opportunity to welcome you back and provide a much better experience. Best regards, Starlight Hotel Hanoi Team
Profile Picture
Minh K.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 8 week(s) ago
Very noisy! We can't sleep at all.
2 people find it helpful
Accommodation's Reply
10 Sep 2026
Thank you for sharing your feedback with us. We sincerely apologize for the noise disturbance you experienced at 1 AM, which affected your sleep. We understand how crucial a restful night is for our guests. We are reviewing our night-shift procedures to better manage noise levels and improve room soundproofing. We hope to have another opportunity to welcome you back and provide a much better experience. Best regards, Starlight Hotel Hanoi Team
D***g
icon-origin-TRAVELOKA
5.3
/10
Reviewed 8 week(s) ago
Outside the hotel is a very aggressive-looking shop, and inside the hotel is very run-down and smells strongly of cigarette smoke. Please consider this before buying.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2026
Thank you very much for staying at Hanoi Star Hotel and for your valuable feedback. We apologize for any inconvenience caused by the condition of the room, the smell of cigarette smoke, and the surrounding environment. We take your feedback very seriously and will strive to improve overall cleanliness management, strengthen the no-smoking policy, and implement the building maintenance plan promptly. In addition, we will coordinate with relevant authorities to ensure the safety of the surrounding environment. Thank you for your understanding. Thank you again. Hanoi Star Hotel Staff The Hanoi Star Hotel Team
Translated by Google Icon
See original
Nguyen T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The room was small and pretty. Clean. Convenient for exploring the Old Quarter. A good experience. Suitable for short stays. However, it was a bit difficult to find transportation on weekends. There was no parking lot, so try to find the nearest parking spot.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
30 Aug 2026
Dear Mr. Nguyen Dinh Thanh, Thank you so much for giving Hanoi Starlight Hotel a perfect 10/10 rating and for sharing your wonderful experience. We are delighted that you enjoyed the atmosphere and cleanliness of the room, as well as the convenient location for exploring the Old Quarter. We appreciate your valuable feedback regarding transportation and parking during the weekend. We will do our best to provide more detailed information about nearby parking and convenient transportation options in the future. We hope to welcome you back to Hanoi again. Thank you again. The Hanoi Starlight Hotel Team
Translated by Google Icon
See original
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 9 week(s) ago
The room lets you keep the air conditioner on when you are not there. This made the experience better because I could come back and sleep in a cool room at any time.
2 people find it helpful
Accommodation's Reply
21 Aug 2026
"Dear guest, thank you for your wonderful review! We are delighted to hear that the continuous air conditioning added comfort to your stay. We look forward to welcoming you back to Starlight Hotel Hanoi soon!"
L***ê
icon-origin-TRAVELOKA
6.0
/10
Reviewed 13 week(s) ago
The rented room is located behind the clothing store area, making it inconvenient to access by having to walk past the shops. Although the booking price was cheap, I wouldn't have rented it if I had known this.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
21 Aug 2026
Dear Mr./Ms./Mr./Mrs./Ms./Mr./Ms./Mr./Ms./Mr./Ms./Mr/Mrs./Ms./Mr ...s/Mr/Ms.
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
6.3
/10
Reviewed 13 week(s) ago
The hotel shares the same name as another hotel. The address is difficult to find and easily confused. Room service is poor. Vietnamese communication skills are weak, and the hotel is Chinese-owned.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
21 Aug 2026
Sincerely, Thank you for your valuable feedback. We apologize for any inconvenience caused by language barriers in providing instructions, room cleaning, and communication with our staff. Hotel management is working to improve the accuracy of address information and enhance staff training to ensure smoother communication and better service. We appreciate your understanding.
Translated by Google Icon
See original
B***i
icon-Business
Business
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
The room was small but had a large balcony. The basic amenities were decent, the towels were clean, but the bedsheets had some dark stains. The owner is Chinese, so communication was done via Google Translate, and there was also a Vietnamese receptionist. The hotel doesn't have an elevator, and the entrance is through a clothing store, which is very inconvenient. One morning, I woke up to find the water supply cut off. I called the reception four times but no one answered. I didn't know where the staff or owner were to complain, and I needed to wash my face before going to work early. When I mentioned the water problem to the staff at lunchtime, all I got was, "Oh, really?". Overall, you should think carefully before booking. If you're traveling with light luggage, this is a budget-friendly option.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Thank you for your detailed feedback. We apologize for the water outage this morning, the delay in answering the phone, and the inappropriate handling by our staff. We have improved our work procedures and the cleaning department structure to ensure that such incidents do not happen again. Thank you also for your positive feedback regarding the balcony and the price. We will strive to provide even better quality service in the future.
Translated by Google Icon
See original
Duy M.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 17 week(s) ago
The room was clean and well-equipped (as shown in the photos). The staff were enthusiastic (they were helpful from the moment I booked through the app). The owner seems to be Chinese; the basic furnishings in the room were Chinese, and everything seemed fine. The price was reasonable (I booked a single room for less than 540,000 VND/day). The address is 46 Hang Bong, convenient for getting around to various places, amenities, and services. The only downside is the lack of an elevator (but I was on the second floor so it didn't affect me); if you're coming in late at night or early in the morning, you have to go around to the back door and use the back alley (Tam Thuong alley) to get to the main road (a few dozen meters away, less than a 2-minute walk). Reason: The front is a clothing store, right next to the hotel. I will choose this hotel again when needed.
Read More
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
02 Jul 2026
Thank you very much for sharing your feedback about Hanoi Starlight Hotel. We are delighted to hear that you were satisfied with your room and the friendly and attentive service from our staff. We hope to welcome you again.
Translated by Google Icon
See original
Hayley N.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
The rooms were clean, I slept well and comfortably, the service was good, and it was close to tourist attractions.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
21 Jun 2026
We are delighted that you enjoyed your stay, had a restful night's sleep, and were satisfied with the location and service at our hotel. We hope you will choose to stay at our hotel again on your next visit to Hanoi. Thank you very much.
Translated by Google Icon
See original
Phương P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 20 week(s) ago
I had some problem with check-in, but they were really responsible and apologized to me. I respected that.
1 people find it helpful
Accommodation's Reply
12 Jun 2026
Dear Phuong, thank you for your review. We sincerely apologize for the check-in issue and truly appreciate your understanding of our team's response. We wish you all the best and look forward to welcoming you back to Starlight Hotel Hanoi for a better experience!
You’ve read all the top reviews.
Number of reviews per page
20
40