First time staying here. It is clear the hotel is undergoing major upgrading and there is information in the rooms to reflect that. Would be helpful to have that on the website too (sorry if already there and missed) just to manage expectations. Room was lovely and staff very friendly and bent over backwards (special shoutout to Ruby). I understand why £100 deposit is being taken but do think this will be putting a lot of families off staying esp when there are so many competing hotels nearby. Overall though a lovely stay in a great area and fab sights. Really hope they do manage to continue the upgrade as such a special building.

No ac Crazy hot asked for towels and garbage to be changed was not done. Gave us a 3 bed room when we booked a 4 bed room

Not the staff’s fault but really this hotel should not be open until it has a base level of amenities. Felt like we stayed in steerage in the titanic, room was sweltering hot, windows screwed shut, hotel could only provide a small fan (aircon hasn’t worked for ages), half the sockets don’t work in the room … not exactly what was expected .. certainly don’t stay there if it’s hot as you won’t sleep ….

Fabulous grand old building, great location. Apparently under new management and changes are being made. Some areas are tired and worn, the room we were given was beautiful, but it was in the basement with no opening windows and a strong smell. The Aircon doesn't work at the moment, (part of the changes and renovations being made) we were immediately moved to another beautiful room on the 4th floor. The lady on reception couldn't have been more helpful. Comfortable bed and a good night's sleep. Breakfast is extra but very good value hotel for the location. I would definitely stay here again.

Arrived after booking 7 months in advance to be told are room wasn't available and they'd book us a room in hotel next door which was more or less a youth hostel with people parting from 5pm to 5am and smoking in the corridor..I understand things can happen but there should have been some sort of refund

We had a room with a jacuzzi in it but no plug to use. The shower was in the jacuzzi, it was a big climb into the jacuzzi and I slipped bruising my arm. Also the bar was closed from 4pm due to staff shortages, as we were travelling with our daughter 11 we couldn’t go for an evening drink. Place was clean, staff friendly, location great.

Needed more table space in the bathroom. Needed a bench or table to put makeup etc on in the bathroom. Otherwise very central to everything. Will definitely stay there again and recommend it to others.

Lovely big room, enjoyed our stay. Jacuzzi bath no shower though - great for couples, not ideal for four friends!

Great location to see liverpool

The rooms do look nice and beds were comfy. Sadly our hot tub bath didn't work. The staff were helpful. Always helped when we asked them. The terrace bar has a view of the docks and across the city. Has a few drink choice on but isn't massively stocked

Room clean, but could do with updating. Stayed for one night, was ok for what we needed.

The room was spot on for a family of 5, ideal being all together and not needing two rooms. The rooms don’t blow you away but are clean which makes a big difference. It’s close to all amenities.

Jacuzzi bath didn’t work

What an absolutely lovely hotel. Room was everything you would want, clean, plenty of space, jacuzzi bath, nice wee kitchen area, comfy, couldn't have asked for more, would definitely return.

Bar lady was lovely, room was so so as not a city view as I see the city and also first room I was sent to wasn’t , receptionist didn’t really acknowledge us this morning just asked very abruptly room number, I paid a £100 deposit still not returned, no towels

All excellent, room, staff etc but main reason for staying was hot tub and this didn't work

The rooms could do with freshen up . Broken fixtures . Blocked drains etc…

This was a great place to stay and really good value. Fantastic location. Very friendly staff.

I didn't stay. On booking I received a long list of conditions/ requirements that I'd never been asked on a pre booked stay before/ warned about. I couldn't get any answers/ clarification about late check in, only charges for early. And lots of detail about no extra guests/ room parties/ damage deposits. It didn't sound like a place I wanted to be.

Beautiful hotel very central, large room , lovely rooftop bar with great views of the city