The staff is so helpful and kind, we had trouble with a dinner reservation and the front desk helped us call and coordinate with the restaurant. The rooms are very spacious and comfortable. Being across the street from a huge mall was an additional plus.

Antonio Daniela y Jorge muy atentos durante mi estancia. Lugar muy práctico, accesible cómodo y limpio Gracias

Property was very nice and clean what a great location

Amazing stay! Better than I expected!

Daniel y Valeria de Recepción fueron excelentes

Really nice and comfortable place to stay

Had to leave a day early and did not get a refund. They ran out of coffee and didn’t know where or how to replace. Nice room but minimum service throughout.

Palacio de hierro Right across the street for shopping was perfect for me

The hotel itself was clean, and the staff were very friendly. Its location was wonderful.

My room was meticulously cleaned and smelled good. The place is beautiful and very spacious. I would book this place to stay here again. It’s also located next to a mall with designer shopping. There are tons of delicious bakeries and restaurants within walking distance. The neighborhood felt safe.

Excellent communication and easy checkin. The room was exactly as advertised with everything we needed. Very clean. The staff were excellent. Great location in Polanco.

It was a great stay, very comfortable, and super friendly staff. I didn't get a chance to use the Jacuzzi, but the staff suggested it. The only comment was that my apartment was on a lower level facing the back and did not get cellphone signal. Wifi was fast, so I managed...

Great service

Friendly staff ,, very big room with living and kitchen area ,, very clean room ,, the bedroom is spacious and the bed is comfortable but no TV ,, only TV in the living area 😞😞,,, the bathroom is very very small only good thing is that the shower has good water pressure ,, safe neighborhood in front of palacio de hierro perf for shopping ,, will be back 😉

Excellent equipment Comfortably all you can need

Great value for money staff very attentive and professional

Muy buena atención de parte de todo el staff, en especial Valeria y Dulce. También muy limpios los cuartos. Fuimos dos noches y fue muy buena nues experiencia.

Did not need the use of air cond but the

La habitación es bastante amplia la ubicación extraordinaria

The Housekeeping service was terrible, the attitude of the cleaning lady as well as the housekeeping manager was insane. I had to go look for them in order for them to clean our room. honestly, I had big expectations on this place to stay, but I am very disappointed with the results. I really encourage you to do something about it.