Best thing is location to Basilica. They make you leave room key every time you leave! It's frustrating waiting in line for 5-10" to get your key each time. I know it's Mexico, but they do advertise they speak English, but I only came across 1 employee on the night shift. Rooms are clean, safe, hot water, AC worked well.

Excelente location, clean and safe. I only miss an elevator, 3 store building

It was very clean and economical. Small rooms but quite comfortable. The staff was very helpful, kind, and understanding of pilgrims.

Good location

Yes

This hotel has no Lobby , no seat while waiting a ride the person doing check in or out is behind polarized glass.You do not know who you are dealing with.The rooms has no glass to drink water..The bathroom is very small hardly you can seat on the toilet.

Hotel was clean. There was no hot water for the 2 nights of my stay & no communication was received from the staff regarding any repairs.

It's a small room simple but the bathroom design is terrible. The water from the shower ended up under the bed and wetting the bedding and out stuff. Made the stay really uncomfortable.

The staff is extremely rude, the shower leaks everywhere and you have to pay for an iron

ROOM WAS CLEAN, VERY SMALL AND BED WAS HARD. ALSO YOU HAVE TO LEAVE THEM YOUR ROOM KEY EVERY TIME YOU GO OUT, VERY ODD!

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If you are looking for a place to sleep, it does the job (quarters are tight and there aren't any perks). The room appears to be recently remodeled.

Muy bonito Hotel, limpio, cerca de la Basilica de Guadalupe 100% recomendado!!!

Clean room all the days

Cheap pricing, great location. Everything is at a walking distance BUT it gets way too noisy and you can literally hear someone snoring from 2 rooms away! Would I stay here again? Yes if I’m trying to save money. The room is pretty clean but both times I stayed here both times I found hair on sheets or ground, especially in the shower drain big hair balls. But the staff is nice. Beds are comfy.

Super clean safety

It was so loud you might as well sleep outside. The pillows were almost none existent. Never again.

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Staff was rude ask questions and spoken to rude and no internet

La limpieza muy bien es un hotel no con muchas comodidades pero limpio lo malo la recepcion es como un pequeño cuadrado y no se ve la cara de la persona y hay que dar la llave cada vez que sales