Sans Elite Emerald Hotel Batu

Explore Sans Elite Emerald Hotel Batu
9.3
Exceptional
From 35 reviews
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Cleanliness

9.4

Room Comfort

9.4

Meal

9.2

Location

9.4

Service and Facilites

9.4

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Traveller Reviews Sans Elite Emerald Hotel Batu

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Customer reviews
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Rubby M.
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9.1
/10
Reviewed 1 week(s) ago
When we were there, the electricity went out for quite a long time, which affected the water supply. It was a shame that the hotel did not have a generator as a backup power supply.
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1 people find it helpful
Badrut G.
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10.0
/10
Reviewed 1 week(s) ago
Excellent service, friendly staff, best rooms.
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Ananda P. a.
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6.2
/10
Reviewed 2 week(s) ago
The new hotel wasn't ready to open, so there was no food, and when the power went out, there was no generator, which meant the hot water wouldn't work. The rooms were very cramped. Muslims found it difficult to pray because the direction of the Qibla and the furnishings were not considered.
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1 people find it helpful
Verified Traveler
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Staycation
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8.8
/10
Reviewed 3 week(s) ago
It's quite good, it's just that it's a new hotel, some items are still under progress.
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1 people find it helpful
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ARDITA A. K.
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10.0
/10
Reviewed 3 week(s) ago
New hotel, great view, friendly service.
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I***a
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9.0
/10
Reviewed 3 week(s) ago
The service was good, friendly, and the place was clean. I happened to be staying in a family room, so bringing three kids was enough. However, the Wi-Fi was completely non-existent. The TV wouldn't even work. So, there's no point having a TV if it can't be used. It wouldn't even work on your phone. The bathroom ceiling was wet, apparently leaking from the upstairs bedroom. There were no cups or water-boiling utensils.
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I***i
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Leisure
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6.2
/10
Reviewed 4 week(s) ago
The staff was friendly, but the floors and windows were incredibly dirty. How could a room be used without being swept or mopped? The windows were filthy, even though the view was beautiful.
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L***n
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
Very comfortable place, very OK service.
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S***a
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9.1
/10
Reviewed 4 week(s) ago
The hotel is new, clean, and the pool is clean. We also requested a poolside room, and the AC is cool. However, when I took a hot shower at 10:00, the water wasn't very hot, just cold. I don't know why, maybe because many people were using it. Overall, it was okay. It would be better if there was a kettle in the room, as there wasn't one. Thank you.
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1 people find it helpful
Hartini L.
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8.5
/10
Reviewed 5 week(s) ago
Friendly staff, clean bathroom, clean bedroom, clean swimming pool. The only downside is that the AC is not cold, there is an automatic timer so for those who like it cold, the AC is not cold. For those who don't like it cold, it's still worth it. This is a new building so only 2 guests stayed yesterday.
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1 people find it helpful
R***a
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Staycation
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10.0
/10
Reviewed 7 week(s) ago
For a hotel still in its soft opening, the service and comfort are already very satisfying. The staff provides excellent service, the hotel atmosphere is pleasant, and cleanliness is maintained. Hopefully, the improvement process will run smoothly and the hotel will be even more successful in the future.
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1 people find it helpful
Erlya M.
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9.4
/10
Reviewed 7 week(s) ago
The hotel is very clean, comfortable, and has a swimming pool. It's also very close to Selecta and Mikutopia.
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1 people find it helpful
M***d
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Leisure
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9.4
/10
Reviewed 8 week(s) ago
A new hotel in Bumiaji District, Batu City, an area known for its cool climate. Overall, everything is quite nice and comfortable. Parking is secure, the receptionist is friendly, and the rooms are comfortable. For those looking for a quiet and cool place to stay in Batu, this hotel could be an option.
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