The check-in and out staff was excellent and accommodating to requests for earlier check-in and check-out, but on the first night, I asked for an additional pillow as we booked for 2 adults and 1 child. The staff was unhelpful and immediately said there was none. The next day, towels were changed, but the bedsheets weren't. Coffee wasn't changed as well as it was used. I expected a daily refreshment of coffee and tea at least. Not the worst, but could be better.