Overall is good. Just the food is a bit lacking.

It's in the middle of town, and the reception staff are friendly and kind. I especially enjoyed the welcome drink and the constant music playing at the reception.

A strategically located hotel in the city center, and comfortable. However, the bathroom could use some more attention, especially the walls.

Great hotel. Recommended. Close to the mall.

Responsive staff 🫰 Thank you for your help.

The most impressive thing is the hotel staff is very friendly, the rooms are spacious and comfortable, the cleanliness, the swimming pool is kid-friendly, and the food is very comfortable in the stomach 🩷

The hotel is old, the facilities are outdated, and the cleanliness is poor. The mall is currently undergoing renovations 🫣

The hotel staff is friendly and very helpful.

The most comfortable and best hotel, family friendly and friendly service.

The bathroom lights were very dark, and the water in the bathroom pooled and wouldn't drain. So, every time I showered, I had to empty the water into the drain. I also booked 6 Grand Deluxe rooms for a business trip and only managed to check in at 2:30 PM, but the room wasn't ready because other guests had just checked out and the cleaning staff were still cleaning. I was told to wait. Every half hour I asked if it was ready, but the answer was always no. At 3:30 PM, I asked again, and the room still wasn't ready. I waited at the reception desk and asked for it to be expedited because it was taking too long. Finally, at 3:40 PM, the room was ready, but we weren't given any compensation for the late check-in from the hotel. The check-in and check-out process was very poor. However, the room was comfortable enough to rest, and the staff was friendly. Hopefully, the service can be improved further.

The room needs renovation. Strategic location, close to everything. Yes, but the room needs rejuvenation.

All the staff were friendly and very helpful, and the breakfast was delicious. However, I had a bad experience with the soundproofing in the room. Luckily, I got a connecting door, and the sound from my room leaked into the next room, which made me uncomfortable. Hopefully, this can be a point of review for the hotel. Overall, it was comfortable, but that was the only downside.

The condition of the room, especially the bathroom, is far from the five-star hotel category.

The hotel staff was friendly, the rooms were comfortable, and the restaurant food was delicious and varied. Thank God, I was satisfied.

It was fun, the food was delicious, the rooms were spacious, and the staff was friendly. The bathroom was a bit small, and the shower head needed to be replaced. 🙏 But otherwise, everything was great.

Everything is in good condition, but the bathrooms need improvement. The family room, in particular, should have a bathtub, and the shower should be replaced. 🙏

A truly family-friendly hotel. It's kid-friendly 🥰, with a large swimming pool for kids and adults, separated. The hotel is also comfortable, with spacious rooms and an elegant design.

Please improve the service, because yesterday I checked in in the afternoon, and the room was still not available.

I often stay at Jatra every time I visit Pekanbaru because it's comfortable, clean, and offers excellent breakfast. Highly recommended.

Almost every week I bring the kids to stay here.. Everything is good, no minuses...