8.3
Very Good
From 4,797 reviews
Provided by travellers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.1

Location

8.6

Service and Facilites

8.2

People often mention about Grand Jatra Hotel Pekanbaru
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Distance to City Center (50)
Staff Friendliness (50)
Bedroom (47)
Room Space (46)
Ambiance (43)
Taste (43)
Variety (42)
Hotel Area (37)
Accessibility (35)
Surroundings (34)
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Traveller Reviews Grand Jatra Hotel Pekanbaru

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40
Customer reviews
Arvin
icon-Leisure
Leisure
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8.8
/10
Reviewed 1 day(s) ago
The taste and variety of food for breakfast, delicious and lots of choices.
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Accommodation's Reply
01 Jun 2025
Dear Arvin A., Thank you for your review and rating. We are glad to know that you enjoyed the taste and variety of our delicious and varied breakfast. Your review means a lot to us in improving the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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Muhammad
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 day(s) ago
Nice room, lots of variety in breakfast.
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Accommodation's Reply
01 Jun 2025
Dear Muhammad M., Thank you for your review and rating. We are glad to know that you enjoyed our nice room and varied breakfast. Your review means a lot to us to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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Firdaus s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Confirm again, we are comfortable staying at this hotel.
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1 people find it helpful
Accommodation's Reply
01 Jun 2025
Dear Firdaus S., Thank you for your review and perfect rating. We are glad to know that you feel comfortable with our hotel and recommend it. Your review means a lot to us to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
First experience staying overnight was enjoyable. Got a Grand Deluxe room which was spacious, clean, and fragrant. The breakfast menu was varied and quite good. All the staff were friendly and very helpful. Next time will stay here again if in Pekanbaru. Good Job Grand Jatra. Always improving yaa
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Accommodation's Reply
01 Jun 2025
Dear Guest, Thank you for your review and rating. We are glad to know that you had a pleasant experience while staying, starting from the clean room, varied breakfast, and friendly staff. Your review means a lot to us in order to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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m***l
icon-Staycation
Staycation
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10.0
/10
Reviewed 2 week(s) ago
Everything is ok, unfortunately the swimming pool was under maintenance when we stayed. But the hotel gave us a swimming voucher
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Accommodation's Reply
01 Jun 2025
Dear Guest, Thank you for your review and perfect rating. We apologize for the inconvenience, the swimming pool is currently under maintenance to improve the quality of this hotel's facilities. And it can be used again in early June. Your review means a lot to us to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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Ronaldi S.
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10.0
/10
Reviewed 2 week(s) ago
the food is delicious, the place is comfortable really cool highly recommended
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Accommodation's Reply
20 May 2025
Dear Ronaldi S., Thank you for your review and perfect rating. We are glad to know that you feel comfortable with our hotel and recommend it. Your review means a lot to us to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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Firdaus s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I like staying at this hotel, and often get price promotions
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+2
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Accommodation's Reply
20 May 2025
Dear Firdaus S., Thank you for your review and perfect rating. We are glad to know that you felt at home in our hotel. Your review means a lot to us to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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muhammad a. s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great location, close to city center, good food, spacious and clean rooms.
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1 people find it helpful
Accommodation's Reply
18 May 2025
Dear Muhammad A. S., Thank you for your review. We are glad to know that you like the strategic location of the hotel, the delicious food and the spacious and clean room. Your review means a lot to us in order to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Steady steady steady steady steady
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Accommodation's Reply
13 May 2025
Dear Guest, Thank you for your review and for choosing Grand Jatra Hotel Pekanbaru as your choice of accommodation. We are glad to know that you like our facilities and services. We will continue to improve the quality of our facilities and services. We look forward to your next visit. Warm Regards, Front Office Manager.
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
staycation with family with triple bed room is really worth it. very spacious and comfortable size 40.0 m. Service and hospitality from the entrance to the room. the room is also clean and most importantly the atmosphere of the room for a good night's sleep for rest is very helpful 👍5 stars🔥
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Accommodation's Reply
18 May 2025
Dear Guest, Thank you for your review and perfect rating. We are glad to know that you feel comfortable with our room and services. Your review means a lot to us to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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P***i
icon-origin-TRAVELOKA
9.0
/10
Reviewed 3 week(s) ago
all the facilities are okay, except the room! old tv, dirty sheets, dirty chairs, thin pillows, small bathroom. for the room is still far from the standard of a 5 star hotel. luckily the breakfast is still okay.
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Accommodation's Reply
18 May 2025
Dear Guest, Thank you for your review. We are glad to know that you enjoyed all of our hotel facilities. We apologize for the inconvenience you experienced regarding the room, we will convey this to the housekeeping department. Your input means a lot to us in order to improve the quality of our hotel. We look forward to your next visit. Warm Regards, Front Office Manager.
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Adi
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean hotel, near to the city. Will be booking for the next trip.
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Accommodation's Reply
13 May 2025
Dear Adi, Thank you very much to give us great Feedback. We are happy to know that you have good experience during your stay. We keep maintain our facilities. Your satisfaction is meaningful for us. We look forward to seeing you in near future. Warm Regards, Front Office Manager.
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room was very clean and the staff was helpful. Overall, it was a great experience 👍
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Accommodation's Reply
07 May 2025
Dear Guest, Thank you very much to give us great Feedback. We are happy to know that you have good experience during your stay. We keep maintain our facilities. Your satisfaction is meaningful for us. We look forward to seeing you in near future. Warm Regards, Front Office Manager.
Syamsul A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
very enjoyable in all aspects
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1 people find it helpful
Accommodation's Reply
07 May 2025
Dear Syamsul A, Thank you for your review and for choosing Grand Jatra Hotel Pekanbaru as your choice of accommodation. We are glad to know that you like our facilities and services. We will continue to improve the quality of our facilities and services. We look forward to your next visit. Warm Regards, Front Office Manager.
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a***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Please change the pillows, it's a 5 star hotel but the pillows are like Oyo pillows.
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1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Guest. Thank you very much for your valuable feedback. We apologize for the inconvenience you experienced regarding the quality of our pillows. We understand your expectations for the standard of comfort in a five-star hotel, and we will follow up on this immediately to make your stay more enjoyable in the future. If you are still staying with us, we will be happy to replace the pillows as requested. Please contact housekeeping or reception, we are ready to assist you whenever you need. Regards. Front Office Manager
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Yufrizal
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
the service at the reception is friendly and polite
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Accommodation's Reply
07 May 2025
Dear Yusfrizal, Thank you for your review and for choosing Grand Jatra Hotel Pekanbaru as your choice of accommodation. We are pleased to know that you received friendly and polite service from our receptionist. We will continue to improve the quality of our rooms and services. We look forward to your next visit. Warm Regards, Front Office Manager.
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Siti p. w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The right choice for a staycation to bring children..
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1 people find it helpful
Accommodation's Reply
07 May 2025
Dear Siti p. W., Thank you for your review and for choosing Grand Jatra Hotel Pekanbaru as your choice of accommodation. We are glad to know that you like our facilities and recommend us for your staycation with your children. We will continue to improve the quality of our rooms and services. We look forward to your next visit. Warm Regards, Front Office Manager.
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u***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Strategic location close to everywhere.
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Accommodation's Reply
07 May 2025
Dear Guest, Thank you for your review and for choosing Grand Jatra Hotel Pekanbaru as your choice of accommodation. We are pleased to know that you like our facilities and the strategic location of the hotel. We will continue to improve the quality of our rooms and services. We look forward to your next visit. Warm Regards, Front Office Manager.
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Harisman D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
My family really likes staycation at Grand Jatra Hotel Pekanbaru, near Pekanbaru mall, easy to find food and in the middle of the city
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2 people find it helpful
Accommodation's Reply
07 May 2025
Dear Harisman D., Thank you for your review and for choosing Grand Jatra Hotel Pekanbaru as your choice of accommodation. We are pleased to know that you like our facilities and the strategic location of the hotel. We will continue to improve the quality of our rooms and services. We look forward to your next visit. Warm Regards, Front Office Manager.
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V***h
icon-origin-TRAVELOKA
6.5
/10
Reviewed 7 week(s) ago
For a 5-star hotel, the breakfast menu is really bad and there's too lack of menu, too standard. I've stayed at many 5-star hotels, and to be honest this is the worst breakfast menu for a 5-star hotel that I've ever tried.
1 people find it helpful
Accommodation's Reply
16 Apr 2025
Dear Guest, Thank you very much to give us great Feedback. We apologize for your dissatisfaction. We keep maintain our facilities and food. Your satisfaction is meaningful for us. We look forward to seeing you in near future. Warm Regards, Front Office Manager.
Number of reviews per page
20
40