Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Kurniawan, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr. Elfa H.H, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found our security system, including CCTV, to be satisfactory, and that overall you felt the hotel was safe and in good condition. We also appreciate your comments regarding the food quality, service responsiveness, and grooming of our team. At the same time, we sincerely thank you for highlighting areas where we can improve, especially regarding the warmth of our service and your experience related to the artwork offering. Your feedback is very valuable to us and has been shared with the relevant teams as part of our continuous effort to enhance the overall guest experience. Please accept our apologies if the service did not fully meet your expectations. We truly hope to have another opportunity to welcome you back and provide a warmer, more memorable stay in the future. Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Handayani, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Pramuda , It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Ketut, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Sulistyaningsih Z. A, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Mr/s. Purnama, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager

Dear Bapak Herry, Thank you for bringing this matter to our attention. We sincerely apologize for the discomfort you experienced due to the disturbance above the ceiling in your room. Your comfort is our top priority, and we truly appreciate you informing us about this issue. Our team has been notified and is currently conducting a thorough inspection and taking immediate action to ensure the situation is resolved and does not happen again. Thank you for your understanding and for giving us the opportunity to improve. Should you wish to discuss this further or need any assistance, please do not hesitate to contact us directly. Best regards, Luis Daniel Garcia General Manager

Dear Our Valued Guest, It was a pleasure to have you as our guest during your last visit to Discovery Kartika Plaza Hotel Bali! We trust that you had a safe and pleasant trip home. Thank you for taking time to complete our Satisfaction Survey. It is through continuous feedback, from guests such us yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations I am pleased to learn that we had met your expectations in most aspects of your recent visit but please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us If I can ever be of assistance or service to you, please do not hesitate to contact me directly. It would be our pleasure to welcoming you again to Discovery Kartika Plaza Hotel Bali in the not too distant future Best regards, Luis Daniel Garcia General Manager