Rental Cost

Rental Policy

Restrictions

Reschedule

Refund

Insurance

Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
Rental cost includes driver, fuel, toll, and parking fees.
Passengers are required to pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the staff or driver.
All prices are subject to change without prior notice.

Passengers traveling from the airport must contact the driver directly to meet at the pick-up location. Please see your Traveloka voucher for further instructions.
Passengers can change their flight details or contact info by calling Traveloka Customer Service.
Passengers traveling to the airport must show up max. 15 minutes from the agreed pick up time. Otherwise, the booking will be canceled and cannot be refunded.
Passengers traveling from the airport must show up max. 1 hour after the agreed pick-up time. Otherwise, the booking will be canceled and cannot be refunded.
For passengers who provide their valid flight numbers, Smartryde Inc. guarantees extra waiting time in the case of flight delays. If your flight is delayed, please call Smartryde Inc. at +85 596 305 210 (Vietnam, Australia, New Zealand, Laos, Cambodia, Philippines, Singapore, Taiwan and South Korea) / +66 9253 940 18 (Thailand) / +81 7015759716 (Japan)

Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items into the Smartryde Inc. vehicle. Dangerous items include but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
Passengers are not allowed to drive the Smartryde Inc. vehicle.
Passengers are not allowed to use the Smartryde Inc. service for criminal or illegal activities.
Passengers are responsible for the consequences resulting from violations of the policy mentioned above.

Reschedule can only be done at the latest 24 hours before pick-up time.
Your reschedule request is based on car availability.
Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.

To cancel your ticket and ask for a refund, call Traveloka Customer Service at +4420-3139-9021 (Worldwide) / 80-8238-0070 (UK) / 9-0099-8209 (Spain) / 8-0016-8029 (Italy) / 80-0000-8325 (Germany) / 8-0073-6961 (France).
Refund is available for cancellations made up to 24 hours before the agreed pick-up time.
Refund amount is 100% of the rental cost.
Refund amount will be returned via the payment method used during booking.

Here are the benefits of SmartRyde Insurance:

Medical Expenses
decided by SmartRyde

Temporary Disability
decided by SmartRyde

Permanent Disability / Loss of Life
decided by SmartRyde

Burial Cost
not covered by SmartRyde

Disclaimer Title

All insurance-related matters after purchase are solely between the Insured Person and SmartRyde. For more information, please contact SmartRyde at +81 7015759716.
The amount of Benefits paid to the Insured Person is fully dependent on the policy of SmartRyde. Traveloka will not be held responsible for the amount paid to the Insured Person.

SmartRyde Inc. Terms & Conditions