Apartment in Masagana

The staffs were very accommodating and informative. They assisted us in our tour going to Nacpan Beach. The room is okay aside from the CR, there's no floor drain in the water closet area. The inn is walking distance from resto bars and port where island hopping tours start.

The room is small but the beach front view is breathtaking. The staff are kind and helpful. They have comfortable and clean facilities. The location is great since it is in downtown El Nido.

Good location. Good breakfast. Coffee is always available complimentary. 🙁 Looks like an old building under construction 🤔 We booked for 2 nights but, on the second day we asked for new towel and was refused. We were told only 1towel every 2 days and no make up room available on your second day of stay etc 😕 That guy/gay rolled his eyes when I kindly asked for new towel. Staff are way too loud chatting, laughing. They don't bother if there's a guest around😕

Ideal location right on the beach with great views. The only downside was the number of flies at breakfast. Some food was left uncovered and all 5 in our party ended up with stomach issues.

The ads showed 1 double bed and 1 bunker bed. But when we arrived the front desk staff said it was an error thus we need to pay for extra bed. They argued that what we saw at the advertisement in web was a mistake because they were not able to edit it due to poor internet connection. They asked us to cancel the booking rather than giving the extra bed free. The issue became hotter because the payment made was nonrefundable. They choose to let us go rather than give the extra bed. In the end they finally agreed to give the free extra bed because the booking was again nonrefundable and not until they gave us smaller room than the first room where they brought our bags in.

I don't know where to start. The owner was nice but I can't say the same to the service. They weren't really accommodating. Sometimes, they don't even greet you back. The only nice one was Geraldine. The place was far away from the center. I thought it was just 10 minutes away, but we walked for about 25-30 minutes and some part of the road was muddy. They offer free travel service but when we called no one was answering the phone for about an half hour so we had no choice but to walk. The food and the room were sub-standard. And one thing that I don't understand is, why would they ask us what we want for breakfast the night before, if we still need to wait more than 35 minutes to have our food. Well, the view was nice and there was a pool and jacuzzi but the jacuzzi wasn't available at the time. And speaking of water, the water pressure of the tap in our bathroom is basically non-existent, it was just water droplets. It's impossible to wash your face. I'm really disappointed because I'm expecting more to a 3star hotel resort. Maybe just because our hotel in Puerto Princesa was much better than this one. I won't recommend this hotel. It's good for anyone who's looking for some slience, peace, darkness and some european food.