Villa in Southbank

Bad service at the reception! No one pick up my phone when I try to call for make up room. When I came down, they were actually just do nothing! Requesting for make up room, but they don't do that and let my room dirty for 2 days! The next day when they clean the room, they just left the dirty glass and only change the bed sheet. Nothing else! This will be my first and last time to stay at Mercure Southbank Mercure. Reception is not helpful at all!

Room was spacious, clean, easy access to public tram, walking distance to crown casino. Few restaurants was near by.

The rooms are very nice, clean, big. The view from the room window is very beautiful. Breakfast is delicious but unfortunately every day the menu is the same, so we stayed at the Pan Pacific Melbourne for 5 nights, the breakfast was rather bored because the menu was the same. Stay here even though we have paid in full but still have to give a guarantee with a credit card number of Aud100 per night, so our credit card is withdrawn a number of Aud500, he said later it will be returned. We will see later. we have never experienced this. We stayed at Sydney (Pan Pacific group too ... Paramatta Park Royal.) The system was not like that.

The location is perfect. Next to DFO and just 4 minute-walk to the casino. Best and friendly staff who assisted me for check in. Room was tidy with lovely city and river view.

The parking building was so small, the receptionist is not 24 hr, you need to go to another apartment to check in. Room was just like the picture.

Good hotel and friendly staff especially May at front office, she was very helpful. Thanks.

Needs improvement when checking in. Never ready. Yet I'm still coming back.

It'sin a very good location, not very busy but not quiet. Very close to the Yarra river, there are even rooms the Yarra river view. The room is clean, cozy, comfortable. The Breakfast menu is prodigious.

good location. convenient place. clean