COVID-19 pandemic has affected all of us in many ways. We are deeply concerned with the situation and we do hope it will get better soon.
As the COVID-19 situation evolves, your safety and wellbeing remain our utmost priority and we always strive to fulfill your needs. We are committed to providing you features and services to help with your concerns regarding your travel plans, either to book or to adjust/cancel your stay. Please find the related information below:
You can find 'Free Cancellation' in our search filter to ease you in finding accommodations that offer free cancellation policy.
Look for 'Free Cancellation available' label highlighted in green color. The label will be displayed in all accommodations with free cancellation.
On the accommodation details page, scroll down the page until you find list of rooms. You will find ‘Free Cancellation’ filter on top of the page.
You can also find ‘Free Cancellation’ label in the room type that offers free cancellation.
Start your search by filling in the destination, number of guests, and your duration of stay.
On the search results page, find accommodations with the “Pay upon Check-in available” label, or click on the Pay upon Check-in filter located on top of the search results page to show only Pay upon Check-in accommodations.
Not all rooms are available for Pay upon Check-in bookings. To show the available rooms, use the ‘Pay upon Check-in filter or check out the rooms with ‘Pay upon Check-in’ label in the accommodation page.
Note: If you choose Pay upon Check-in (Book Without Confirmation Method) type, you only need to fill in contact & guest details, set the check-in time, and just wait for your voucher issuance.
To book Pay upon Check-in rooms, choose from the following booking confirmation methods: credit card, debit* card, or PayLater**. These methods are only needed to confirm the room you book and not as a means of payment. However, some accommodations may pre-authorize your card prior to your arrival for security purposes.
Please note that if you prefer to confirm with PayLater, your limit will be deducted temporarily in the amount of your booking. Your limit will be restored within 5 days after check-out.
* Thailand and Vietnam only
Within 60 minutes after your booking is confirmed, we will send your booking voucher to your email.
To check in, show your accommodation voucher to the hotel’s front desk staff. Then pay the full amount in local currency either by cash or by card.
The accepted payment methods may vary, so check your voucher to see which payment methods the accommodation prefers. If you need the receipt, please ask the front desk to issue the receipt of your payment.
If you want to make changes to your bookings, the fastest way is using the Refund or Reschedule feature in our App.
Log into your Traveloka account. Go to My Booking and select Hotels.
Open the hotel booking you wish to reschedule, look for Manage Booking, then tap Reschedule.
On the Reschedule page, tap Request Reschedule.
Find your new check-in date as well as your stay duration, then tap Search Rooms.
Select the room you wish to stay in and tap Select Room.
Tap Continue to proceed to your payment.
Your voucher will be sent to your email and Traveloka App. You can also check your reschedule status on the Reschedule page.
Log in to your Traveloka account, then tap My Booking menu.
Tap Refund, then enter the authentication code that we send to your device.
Read the refund terms & conditions, check the box to agree and tap Next.
Select the room or unit you wish to refund and upload the refund documents, complete your request by tapping Submit Refund.