COVID-19 Stay Updates
The flexible options for your current orfuture bookings
We are here to help.
COVID-19 pandemic has affected all of us in many ways. We are deeply concerned with the situation and we do hope it will get better soon.
As the COVID-19 situation evolves, your safety and wellbeing remain our utmost priority and we always strive to fulfill your needs. We are committed to providing you features and services to help with your concerns regarding your travel plans, either to book or to adjust/cancel your stay. Please find the related information below:
At times, something came up and nothing we can do about it. If it’s absolutely necessary to travel and you need to book accommodation, here are the best flexible options we can offer:
Search Filter
You can find 'Free Cancellation' in our search filter to ease you in finding accommodations that offer free cancellation policy.
Search Results Page
Look for 'Free Cancellation available' label highlighted in green color. The label will be displayed in all accommodations with free cancellation.
Accommodation Details Page
On the accommodation details page, scroll down the page until you find list of rooms. You will find ‘Free Cancellation’ filter on top of the page.
Room Options List
You can also find ‘Free Cancellation’ label in the room type that offers free cancellation.
Search Hotel
Start your search by filling in the destination, number of guests, and your duration of stay.
Select “Pay at Hotel” Accommodations
On the search results page, find accommodations with the “Pay at Hotel available” label, or click on the Pay at Hotel filter located on top of the search results page to show only Pay at Hotel accommodations.
Book Accommodation
Not all rooms are available for Pay upon Check-in bookings. To show the available rooms, use the ‘Pay upon Check-in filter or check out the rooms with ‘Pay upon Check-in’ label in the accommodation page.
Note: If you choose Pay upon Check-in (Book Without Confirmation Method) type, you only need to fill in contact & guest details, set the check-in time, and just wait for your voucher issuance.
Select Booking Confirmation Method
To book Pay at Hotel rooms, choose from the following booking confirmation methods: credit card, debit* card, or PayLater**. These methods are only needed to confirm the room you book and not as a means of payment. However, some accommodations may pre-authorize your card prior to your arrival for security purposes.
Please note that if you prefer to confirm with PayLater, your limit will be deducted temporarily in the amount of your booking. Your limit will be restored within 6 days after check-out.
* Thailand and Vietnam only
** Indonesia-only
Done! Wait for Voucher Issuance
Within 60 minutes after your booking is confirmed, we will send your booking voucher to your email.
What to do upon check-in?
To check in, show your accommodation voucher to the hotel’s front desk staff. Then pay the full amount in local currency either by cash or by card.
The accepted payment methods may vary, so check your voucher to see which payment methods the accommodation prefers. If you need the receipt, please ask the front desk to issue the receipt of your payment.
Book WITHOUT immediate payment.
Save money until check-in.
If you want to make changes to your bookings, the fastest way is using the Refund or Reschedule feature in our App.
Hotel Reschedule
Find your hotel booking
Log into your Traveloka account. Go to My Booking and select Hotels.
Select your Hotel booking
Open the hotel booking you wish to reschedule, look for Manage Booking, then tap Reschedule.
Request reschedule
On the Reschedule page, tap Request Reschedule.
Choose your desired check-in date
Find your new check-in date as well as your stay duration, then tap Search Rooms.
Select room
Select the room you wish to stay in and tap Select Room.
Complete your payment
Tap Continue to proceed to your payment.
Receive your new hotel Voucher
Your voucher will be sent to your email and Traveloka App. You can also check your reschedule status on the Reschedule page.
Hotel Refund
Find your hotel booking
Log in to your Traveloka account, then tap My Booking menu.
Enter the authentication code
Tap Refund, then enter the authentication code that we send to your device.
Read the terms & conditions
Read the refund terms & conditions, check the box to agree and tap Next.
Submit refund request
Select the room or unit you wish to refund and upload the refund documents, complete your request by tapping Submit Refund.
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