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All you need to know about status and policy of flights during Corona Virus Outbreak.

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COVID-19 Travel Updates

Updated: Thurday, 02 July 2020 • 08.00 • (GMT +7)

Important Things to Know

Due to the high volume of incoming requests we are currently facing, we hope you understand that our customer service agents may need more time than usual to respond to your queries.



  • For travels coming up within 7 days, your requests will be handled within 2 (two) days.
  • For travels coming up in more than 7 days, your requests will be responded within 3 days prior to your travel date. 

We can ensure you that we will respond to you as soon as we can, and we thank you for your understanding.


In the event where your departure date has passed but your refund request is still being processed, there is no need to contact us again.


Please note that your refund process requires up to 90 days or even more since Traveloka needs to maintain thorough coordination with airline partners.


Smart tips: Providing your Traveloka Booking ID (9-digit numbers) when contacting Customer Service helps us serve you much faster.