Disney Princess the Concert 2024

This event will be held in 2 cities:

- Jakarta: 1 - 3 November 2024 (14:30 & 18:30)

- Surabaya: 8 - 9 November 2024 (14:30 & 18:30)

The event venue is located at:

- Jakarta: Tennis Indoor Senayan, Jakarta

- Surabaya: Grand City Mall & Convex, Surabaya

Ticket sales will start on:

- BCA Priority: 10 - 11 September 2024, at 10:00

- Public Sales: 12 September 2024, at 14:00

Yes, tickets are valid for customers from all countries.

For further information regarding meet-and-greet opportunities, you can contact the promoter directly.

Sure! Make sure you use the name and identity of the person who will attend so they will not be denied entry to the venue. The person whose name and ID card were used for purchase must be present during redemption at the venue.

To use your debit/credit card for online transactions in Traveloka, make sure that you already entered the correct card details and that your card is already activated for online transaction. Check your bank's informational website to see how you can activate your card for online transactions, make sure you also adjust the card limit so that it's enough for your purchase.

Customer can purchase up to 8 tickets per transaction.

Yes, children under 2 years old can enter free of charge. However, all children 2 years old and above must have a ticket to enter. All children must be accompanied by a guardian aged 18 years old and above.

Traveloka provides the following payment methods:

BCA Priority: BCA Priority presale tickets only can be purchased with Virtual Account BCA, Oneklik BCA, Debit BCA Mastercard/BCA Credit Card Visa/Mastercard/JCB/Kartu American Express Platinum.

Public Sales: BCA, credit card, ATM & transfer, Direct Debit, Indomaret & Alfamart, and PayLater.

Unfortunatelly, no. Your seat will be automatically assigned. The voucher with your seat number will be sent via email 7 days before the concert date.

This event will only be available for purchase via web browser, not Traveloka app.

For the best booking experience, please ensure you do the folllowing steps:

1. Make sure you have a stable internet connection.
2. Copy the link from the Traveloka’s Disney Princess the Concert 2024 page. Disney Princess the Concert 2024 will be held in Jakarta and Surabaya. Ensure you select the correct link based on your concert location.
3. Paste and open the purchase link via desktop or mobile browser if using a phone.
4. Log in to your Traveloka account or sign up if you don’t have an account yet.
5. You will enter the queue room and wait until it's your turn to purchase tickets.
6. Once it’s your turn, choose the ticket category and desired visit date.
7. Select the number of tickets you want to buy, then click Book Now.
8. Proceed to the checkout page and enter your payment information to complete the transaction.
9. Review your order summary and confirm the purchase.
10. During the purchase process, you will be asked to enter valid ID document details.
11. Complete the payment within the given time frame.
12. After the transaction is complete, you will receive a confirmation email along with your e-ticket for Disney Princess the Concert.
13. On the event day, you must bring a valid ID that matches the name on the e-ticket to enter the venue.

Please note the following:

• You can purchase a maximum of 8 tickets per transaction.
• If the ticket appears sold out, it may be because you are not logged in, or you are attempting to purchase tickets outside of the designated selling period.
• Keep an eye on the timer on your screen, as you will be returned to the queue page if you exceed the booking time limit.

You will instantly receive a voucher without a seat. The voucher with your seat number will be sent via email 7 days before the concert date.

In accordance with the promoter regulations, tickets that have been purchased are non-refundable.

Unfortunately, tickets for the show are stricly non-refundable and non-reschedulable for personal reasons. In that case, your ticket will not be rescheduled and/or refunded.

Yes, but make sure the person you give your ticket to has a copy of your e-voucher, a Power of Attorney or Surat Kuasa signed with a stamp (materai), a valid ID of the original ticket owner, and a copy of your ID.

Keep in mind that tickets cannot be resold or offered for resale or used for commercial purposes, including but not limited to prizes, competition, contests or sweepstakes. Tickets sold or used in breach of this condition may be cancelled without a refund, with the bearer of the ticket being refused admission.

No, you cannot change any details on your e-ticket once it has been issued.

Your ticket is valid only on the event date, time, and location.

Before getting in the venue, you have to exchange your e-voucher for a wristband. To exchange your e-voucher, you can show it at the ticketing area at the venue and get your wristband there. Make sure you show a valid ID along with your tickets to receive the wristband. Once you have your wristband, you can enter the venue.

You can show your digital or printed Traveloka e-voucher to be exchanged with a wristband. However, you are suggested to print out the Traveloka e-voucher with the QR code in case of bad phone signal at the venue.

• You can find your e-ticket under the "My Booking" page in your Traveloka app.
• You are responsible for keeping your QR code secure. The organizer is not liable for any loss of your QR code.
• The organizer will not handle cases where more than one person attempts to check in using the same ticket code. According to regulations, only the first person to check in with the ticket code will be allowed to attend the event. Attendees must present a printed QR code at the check-in counter to exchange it for a wristband.

No, there will be no queue number. You can enter freely and proceed to the designated seat indicated on your e-ticket.

Yes, you can enter the venue late as long as you've exchanged your e-ticket for a wristband.

You can take photos and videos, as long as you do not turn on your camera's flash light and you are not using professional DSLR camera, pocket cameras, or drones.

Yes, you can re-enter the venue as long as you still have the wristband.

You are not allowed to bring DSLR cameras, mirrorless cameras, and drones.

• To ensure the security of the event, the organizer has the right to check all belongings of attendees when going through the security gate
• The Organizer is not responsible for lost, stolen or damaged assets. It is recommended that you do not bring valuables.
• The organizer is entitled to invite any offenders to go out of the venue and tickets are not refundable.
• By participating in the event, you agree to allow the organizer to use your images for video and audio recording.
• The Organizer reserves the right to make the final decision in all cases

No. Please contact the promoter directly via Instagram DM @onestepforward.id