First, please make sure that you’re using the correct promo coupon for the right product. Promo coupons for data packages, for example, can’t be used for regular mobile top-up.

Next, make sure that you read the terms and conditions of the promo coupon, including its minimum transactions, promo period, booking period, travel period, and validity. If you still can’t use the promo coupon, please reach out to us.

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