Help Center - General Information

Has my payment been received?

I've only made one booking but I received two e-tickets/vouchers. How can I cancel one of my bookings and get a refund?

I paid the wrong amount

How to Pay for My Booking

Payment Confirmation and Verification

My Payment Proof Is Missing

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Claiming Reimbursement for My Business Travel

Duplicate Payment for One Purchase

How will I receive the one-time password (OTP) to complete my payment?

Unsuccessful Credit Card Transaction

Hotels Ineligible for Coupon Discounts

How to Find the Latest Promos on Traveloka

Inapplicable Promo Code

How can I obtain a Traveloka coupon?

About Traveloka Coupons

What is Refund Balance

How can I use Refund Balance

How to withdraw my Refund Balance

How is my refund converted to Refund Balance

What happens if my refund is converted to Refund Balance

Is there a minimum or maximum amount for using Refund Balance

Can I combine Refund Balance with other payment methods

Can I use coupons and/or gift voucher when transact with Refund Balance

Why I can not combine my Refund Balance to another payment method?

Why I can not toggle off Refund Balance as the payment method?

Can I use my Refund Balance in another currency?

Can I transfer my Refund Balance to another Traveloka users?

Does my Refund Balance have a validity date?

Why Traveloka needs my proof documents when I withdraw my Refund Balance?

Why my Refund Balance withdrawal status is hanging in IN PROGRESS?

Can I use my Refund Balance to make payment for all product on Traveloka?

Can I use my Refund Balance Partially for payment?

Can I withdraw my Refund Balance in partial amount?

Is there any maximum amount Refund Balance I can withdraw?

How many time I can withdraw my Refund Balance?

Can I use the bank account in difference currency from my Refund Balance?

Can you tell me more about Traveloka?

Where can I get the Traveloka App?

Why can’t I download Traveloka App on my device?

Is Traveloka App available for BlackBerry or Windows Phone?