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Help Center - Hotels

Can I cancel my booking if I have booked a Pay upon Check-in room? How do I cancel it?

Yes, you can. If your booking has a free cancellation policy and is still within its full-refund period, you can go to My Booking on Traveloka desktop or mobile website. Click Details, then select Cancel Booking. You can also go to My Booking on Traveloka App, tap the three dots icon on the upper right corner of your booking, and select Cancel Booking. However, if your booking has no such policy, you will need to contact our Customer Service to cancel your booking.

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