Sochi Palace Hotel

We were a family of 5, and stayed at an executive 3-bedroom suite for 8 nights. Pros: large suite Cons: poor room service, poor communications, unskilled staff, low grade/quality food Details: - The staff didn't clean our suite properly. We'd have to literally ask for the simplest things. Once, we ordered breakfast to be brought to our suite. The breakfast leftover was sitting on our table until we got back in the evening. It took a phone call plus a walk downstairs to ask the manager in person to send someone. Even then, it took an hour for the staff to show up. - Same thing happened again; this time with dinner. It took a day for the dishes to be cleared from the table, after several phone calls. - There appeared to be something wrong with the sewage. Bathrooms smelled real bad. - We had to ask for toilet tissue :) The staff wouldn't pay attention while doing the cleaning. - We were once kicked out of the restaurant, because it was rented out to a local party! The manager offered us to sit at the bar. We didn't like the atmosphere at the bar and opted for eating inside our suite. - Apart from one of the managers, the rest of the staff didn't speak much English. This is very frustrating, and causes lots of problems. - Our food orders got mixed up almost every time we ate at the restaurant. - The quality of the food was low, and they sometimes seemed to have not been freshly made. - The elevator was too small, fitting maximum 4 people at a time. We used the stairs a lot.

THe room was plagued by a weird smell-- turns out there was a drain in the bathroom floor that smelled strongly of sewage, 6 feet from the pillow of the bed. The shower was tiny and leaked onto the floor, hence the drain. The neighborhood was a disturbung collection of abandoned industrial buildings and one noisy all-night card room night club under my window. Staff took my passport to make a copy, saying it would be put returned to me within 2 hours, but it wasn't. I was told management "wasn't available" for my complaint. Then when I went into town (a 10 minute cab ride away) they said they would leave it in my room, but they didn't. Finally I got it back the next day, but they had me worried. Very Soviet hotel!!

Das Hotel liegt im Hinterland einer großen Ausfallstraße.Es ist umgeben von einer Investruiene und liegt auf einer staubigen,vermüllten Brachfläche.In das Stadtzentrum zu gelangen ist ein längerer Prozeß,eigentlich nur mit dem Taxi zu machen.Der Flughafen liegt ganz am entgegengesetzten Außenbezirk von Yerevan.Die Zimmer sind groß,Betten von ordentlicher Qualität.Zimmer sind oft schmutzig,in einem der Zimmer befanden sich auf der Matratze Flöhe.Zimmerreinigung nur auf Nachfrage,Toilettenpapier nur auf Nachfrage aufgefüllt.Frühstück lieblos und eintönig.Getränke oft nur auf Nachfrage.Bis auf wenige Ausnahmen wirkt das Personal unproffessionell und desinteressiert.Das Hotel wird unter Anderem auch als Stundenhotel genutzt,entsprechende Störgeräusche waren jede 2.Nacht zu hören.Wenn ich vorher nur die leiseste Ahnung von der"Qualität" des Hauses gehabt hätte,hätte ich einen großen Bogen um das Hotel gemacht.Mit Sicherheit nie wieder!

mensen neem deze hotel niet je wordt opgelicht met alles. Slecht personele slecht onderhouden hotel.