Clouds Montville

Check in was nice and easy, disappointing that we didn’t receive our included continental breakfast.

Room was a good size. There was no staff there to book us in, we received no email with lockbox instructions, had to get one of the maintenance guys to get our key. We booked accom with two days of continental breakfast which was nowhere to be seen, and no staff to ask. Poor.

5/5 cleanliness 5/5 presentation 5/5 comfortable space The only criticism would be that there was no communication about the current closure of the restaurant and supplied breakfast options. I had packed expecting to have breakfast/dinner options there and lunch out with family. This is important as I'm ceoliac which means I can't just pickup a random snack. I'm used to working around such issues but forwarning would have ment I would have been prepared and not have to make special trips for food shopping.

The room was very comfortable and well set out. Everything was vey clean and tidy

Clean, nicely-appointed Friendly and accommodating staff Pretty lagoon-style waterfall pool Large poolside deck with lovely sun cabanas

The room was clean and tidy and very comfortable The lady that served us was very friendly and polite Pleasure to deal with Highly recommended We will be back

We are satisfied with the cleanliness, spacy room and great balcony view. The location is good between Maleny and Montville. Highly recommended.

Was only there for one night so no time check out amenities but served my purpose well and would certainly recommend Clouds

We paid extra to stay with breakfast included but there was no breakfast or restaurant available in this place, so we have to go somewhere else. The nice area showed on photos was is not available at anytime for guests. We would like a refund for the breakfast that we paid and was not included

We caught the lift upstairs to sit and admire the view. We were happy with the Studio room. There was supposed to be a continental breakfast but was not there.

Loved that we got a free late checkout

The bathroom provided a unique feature of heated towel rack. We did not receieve our continental breakfast that was included with booking. No milk was provided in fridge for our room tea and coffee.

The bed was comfortable. Very easy to find. Unfortunately there were no staff to ask any questions of. I did call and leave messages however did not get any responses. It was the weekend and they do have signs up and notices online they are not available over the weekends and after 4 pm I think it was. We wanted information about our breakfast that was included in the package and never got an answer and therefore never got our breakfast that was paid for!! So just be aware there will be radio silence at certain times. I also had to wash all the coffee cups before using them as all 4 were soiled with old coffee or hot chocolate which looked like they had just been rinsed and put back as there was residue down the outsides of every cup! Left a bit of a bad taste in our mouths. There is plenty of accommodation to choose from around the Maleny/ Montville area and that’s what we shall do next visit. We stay in this region often due to visiting family in Brisbane and always have had wonderful hosts. Shall stick to what we know next time.

Great views and very clean

There is no fireplace. There is no spa, just a photoshopped deep bath. The king bed is short - probably <2m. They set us up with one roll of rump ribbon. They don't answer the one staff number. Place is very run down.

I didn’t like that the glass had lipstick on them and the cups had dribbles running down. The bathroom tap had toothpaste splatters on it. It thr sheets were clean and smelled freshly laundered.

Comfortable

Clouds was brilliant, well appointed and reasonably priced. I loved the breakfast basket that was a lovely surprise. The view from my balcony was amazing. This will be my first choice next time I am staying in the area.

The area around hotel was a great view, however when we checked in room there was a foul smell and sheets were stained - there was noisy guests so was not a peaceful trip - our rate included breakfast however when I sent email to as no response from them, husband went to restaurant and was told they weren’t operating - we had to source breakfast elsewhere a cost that wasn’t budgeted hence booking the trip with this amnesties - contacted Expedia 3 times they advised waiting on hotel ‘manager’ get back to them the staff say oh you have speak manager - will keep everyone posted FYI it’s been 6 days since our stay!

This property is not in business due to current water damage. My reservation was cancelled but I am yet to receive a refund