Crowne Plaza SURFERS PARADISE by IHG, an IHG Hotel

It was generally a good stay. Staff’s guest service was outstanding. However, bathroom condition was a bit poor with water stains.

Perfect location. Oceans views. Great cafe. Tram stop directly outside hotel. Large rooms. Close to Pacific Fair.

Receptionist who checked in my bookings was so nice. ! Very quiet hotel.

We have stayed at The Crown Plaza Gold Coast many times before and have normally been satisfied with the service, facilities, cleanliness and the amount of choice of food for breakfast. This time however we were extremely disappointed! The property has really aged and in some areas looks very ran down. The rooms smelt musky, the bathroom was dirty with mould all around the wet areas! The toilet seat was way to small for the toilet, so you have to sit on the bowl... Gross!!! The aircon wasn't working properly and the beds need replacing NOW! My husband and I were eating our breakfast in the restaurant, we had food in our mouths, knife and fork in hands and food still on our plates when the waitress came along and took our plates away without even saying a word. We both sat there in shock! It was comical almost. We were waiting for someone to come over to our table and say 'You've been PUNKED!' Sorry Crown Plaza but we won't be back!

I still haven’t received my deposit back from the hotel after 2 weeks.

There on business, but it didn’t feel like it

I don't like the fact that the staff told me FREE parking but I get charged $45 to leave. And also the meals I ordered for room service one of the meals wasn't what I ordered and it was poorly made. Waste of money because I didn't eat it. Not happy

Everything during our stay was excellent. Check in was friendly and easy, had a room upgrade, breakfast buffet was fantastic. Follow up re a parking query was dealt with and resolved quickly. Highly recommend, will stay there again.

Comfortable big room (corner room), tram stop right out the front & 5 minutes walk from the beach.

Excellent service from friendly and helpful staff. Very comfortable and clean room. Will be back for sure.

Staff lovely clean place breakfast was lovely

Nice hotel, bed mattress had some age in it, and the hotel is feeling a little tired. Aircon was set to freeze Breakfast was a lovely treat, excellent spread and service is excellent Staff were all amazing and did everything to make the stay easy, enjoyable, and relaxing

Love the welcome staff and friendliness

A perfect night away!

The room was spatious and clean. the bed was very comfortable. It was pretty quiet on weekend, but very loud during week (construction nearby) or when the wind was blowing - strong gales caused a constant loud rushing noise all night; but I addressed this by wearing earplugs. The room was often cool - another blanket would have been nice.

Staff are very friendly, helpful and professional. Im a little old-school and found scanning codes etc a little overwhelming.However, helpful staff were close and happy to assist thankfully

Would rate this property, only did a short stay of 1 night. though our expectations where met. Utilised the room service - great, buffet breakfast had variety of food - fresh and awesome. The view in the room was tops. Room clean and tidy. I highly recommend, as we will be back to stay again.

All round great stay, was particularly impressed with the assistance during an easy check-in, thanks goes to Ada

Nice hotel, great staff, although it is a bit older it is cleaned well enough. Great size room for the price. Only problem with it is the paper thin walls. You can hear every scream, every chat, every moan from your neighbours. But I guess when all other hotels are going for $4xx a night and this one is $2xx, you have to sacrifice some things

The room was clean but showing its age, with some dated furnishings and finishes. The location was very convenient, close to public transport and a pleasant walk into Cavill Avenue. On-site parking was a great bonus. More than adequate for our short 2-night stay.