Element by Marriott Melbourne Richmond

Clean room and comfortable bed

Very clean and comfortable room. Close to where we needed it to be and very reasonable price. We will stay here again.

Room was clean, cool on a hot day and friendly staff.

What a gorgeous property - relaxing surrounds, modern and clean facilities. Not far from the city- highly recommend this. Only down side was aircon bit loud overnight.

Clean and neat. Great access

Very pet friendly. Loved seeing all the dogs.

It was simply amazing at all levels of hospitality

Really good expeience. All cery couteous and helpful staff. Close to my education requirements and a tram nearby to make access to Richmond. Perfect

Rooms and facilities were excellent, only complaint was breakfast. Listed as being between 7am-10:30am, we

Convenient to where i needed to be and very clean and good property

Great stay, would definitely choose again

Check-in was speedy once I found the entrance. Was late night but it wasn’t very well lit or signed from outside. Room was in good condition, but couldn’t work out the air conditioning to get it to a pleasant temperature. It just went from very cool to very hot. Pillows are very comfortable, but I found the mattress too firm so struggled to sleep.

Lovely hotel. Great service.

This is typical of world we live in. New year eve is fireworks display and they have a balcony one in use and another in darkness or not utilised, So, what happened when we enquired about the balcony not in use? was the people who paid for it did not want any other people there. That is what has become of everything nothing is free for everyone but not this hotel you have to pay for the free view. What is the world coming to.

The room is very clean. This hotel should be ranked at 5 stars.

Rooms were clean, comfortable and quiet. Great for a quick stay for work!

The actual room was pretty good. I like having kettle as well as coffee maker so the tea doesn't have that coffee tang. The check in process and check out process was good and staff in that area were good. Where they really let themselves down is the food and the service of the food. The breakfast buffet was OK, but dinner was brutal. Menu never changes for the whole time I was there, to get a waiter to take an order is a work of art. When they eventually (and I mean eventually) take the drink order, it was a 15 - 20 minute wait, and having to re ask where it was before that arrived, the food much longer. The food quality at dinner was poor and per above comment, the service was dreadful. The actual people were polite and nice enough, but clearly no proper training - no one comes back to the table to see how food is. I refused to pay for part of my food as it was not edible. They made some shoestring fries that were so soggy and full of grease - a real shame as the front desk people were nice, the rooms good and the location great too.

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The view

Friendly staff, clean and well equipped room, hotel had a lovely feel.