Gateway on Monash Boutique Hotel

Friendly and safe

Great location, friendly staff, good amenities

close to shops and freeway

It was a nice motel to stay at

this is basic accommodation, everything works and it is close to my workplace.

What an absolute disgusting disgrace! I wrote to this establishment and gave them a choice to refund my night and the cost it took me to write the complaint and relive the disgust we endured by reviewing the photos. There are only 8 photos allowed. I have 30. I also have a comprehensive report of the breakdown of everything wrong with this business. The business chose not to give me a refund. So now I want everyone to see how filthy our room was on entry. If anyone is interested in this report, please feel free to reach out. We checked in approx 6.40pm after 3 hrs of driving, exhausted & ready to relax. Rm 11 appeared tidy at first glance, but when we checked the bathroom, we were horrified. The mould was so pervasive & disgusting that it made us feel sick in our stomachs. There’s green, pink & black mould. All varying stages. Zoom in for full effect. Other issues in the bathroom included: •Stains on the base of tub •A decrepit-looking spa •Pee residue left on toilet •Tape still around vents from recent painting •Hardware left on the bench where it had fallen off •Makeup stains left on the bench After further inspection: • Cobwebs in the ceiling corners • A ceiling fan caked with yrs of dust •Furniture bolted to the walls (who would want to steal it), paint around it •Old, worn timber furniture in dire straits •A TV mounted poorly w dust & faulty •A filthy phone •A freezer that didn’t work and had dirty seals •The carpet was in awful condition, adding to the grimy feel

Good price and location

Excellent

Friendly service

Couch and pillows on it looked stained, Smoke alarm hanging from the ceiling. But not unexpected for the price.

There was nothing to like. Not a 4 star accommodation

Our stay was one of the quietest stays we have had anywhere considering it’s on a main road. Plenty of room to park for our Ute.

Great hotel. Still there regularly

It’s simple and dated, but everything is ok and you pay the right rate

Highly recommended, great place to stay.

Good place to stay, room could have been cleaner, staff & service were excellent. Will stay here again.

The tv was dreadful the property was uneven I fell down because a drain plug was missing the fan in the bathroom has never been cleaned or the lightbulbs changed won’t be going back sorry

It wasnt terrible but it was very average. We booked the king suite for the bath tub but when we arrived it was all scratched on the bottom and had stains. The phone in the room didnt work, nor did the kettle but they did replace that for us. Minibar wasn't stocked with anything but small milk. The carpet was torn and patchy. There was cob webs in every corner and the fake plants desperately need a dust. There was also no cutlery, plates or bowls in the rooms. There was no microwave. The toilet also ran continuously and didn't flush properly.

Great small hotel in a nice quiet area. Overall very nice but the very soft bed killed my back.

Friendly staff , clean and comfortable